The Operations Manager is responsible for ensuring smooth, consistent customer delivery by connecting the field and the office. This role works closely with owners to translate business priorities into day-to-day execution, strengthen operational discipline, and lead client, vendor, and subcontractor relationships. This role requires a steady, accountable leader who thrives in a growing construction environment. Someone who balances hands-on execution with system building, financial literacy, people leadership, and urgency with thoughtful decision-making. This role will grow into having the authority to make day-to-day operational decisions in alignment with company standards, priorities, and in close partnership with owners. This role operates in a fast-moving environment that requires prioritization, adaptability, and steady execution. This role reports directly to the owners. Responsibilities: Operational Leadership & Coordination • Oversee daily operations to ensure projects progress smoothly from contract through completion • Coordinate closely with subcontractor field leadership, project managers, and office staff to maintain alignment throughout each project • Support project management, scheduling, and capacity planning • Collaborate with subcontractor field leadership to address operational challenges and uphold production standards • Strong time management skills with the ability to prioritize tasks • Commitment to maintain the confidentiality of company, project and client information • Ensure internal workflows support efficiency, clarity, and accountability Client Relationship Leadership • Own and actively manage key client relationships throughout the project lifecycle • Serve as a leadership presence for clients, ensuring confidence, clarity, and trust • Establish and maintain clear communication standards for clients and internal teams • Ensure expectations, documentation, and change orders are handled consistently and professionally • Proactively address client concerns to protect relationships and reputation Subcontractor & Vendor Relationships • Build, maintain, and strengthen relationships with subcontractors and vendors • Support project managers in managing subcontractor performance and communication • Ensure subcontractors understand expectations, standards, and documentation requirements • Partner with subcontractors to support quality, scheduling, and consistency • Contribute to a professional, respectful, and accountable subcontractor network Team Leadership & Collaboration • Directly manage office/admin functions, including finance, marketing, and employee retention. Influence and support project managers and subcontractor field leadership through collaboration • Set clear expectations and support accountability • Address performance issues constructively and promptly • Contribute to a culture of trust, professionalism, and retention Marketing & Community Engagement • Provide operational leadership for marketing and brand execution to ensure consistent messaging, timelines, and follow-through • Oversee the development and execution of the marketing plan in alignment with company goals • Support community relations, memberships, and local involvement aligned with brand values • Contribute to marketing and social media content • Ensure marketing efforts support the client experience and company reputation Human Resources & People Operations • Own and oversee core people operations, ensuring the right people are in the right seats • Lead recruitment efforts, including role clarity, hiring coordination, and candidate experience • Oversee onboarding to ensure new hires are set up for success quickly and consistently • Support training and development aligned with company standards and growth goals • Manage performance management processes, including expectations, feedback, and documentation • Oversee payroll coordination and ensure accurate, timely processing in partnership with the payroll administrator • Ensure HR processes are compliant, documented, and consistently applied • This role is responsible for HR leadership and coordination Systems & Process Improvement • Use and support improvements to existing systems, including Excel, QuickBooks, and CRM tools • Collaborate with ownership and team members to refine processes over time • Balance structure with flexibility in a growing construction environment • Support the development and refinement of SOPs Reporting, KPIs & Accountability • Own operational reporting and performance tracking • Monitor and report on key outcomes, including: • Cash flow predictability • Client satisfaction • Team retention • Operational efficiency • Use data to inform decisions and continuous improvement Compensation Competitive salary based on experience Qualifications: • Experience in construction operations, residential building, or remodeling is preferred • Proven ability to manage client-facing responsibilities • Experience in building and maintaining subcontractor relationships • Financial literacy with experience reviewing reports and KPIs • Proficiency in MS Office Word, Excel, Outlook, QuickBooks Online and CRM systems preferred • Basic knowledge of digital marketing, including social media, reviews, and website management Compensation: $70,000

• Operational Leadership & Coordination • Oversee daily operations to ensure projects progress smoothly from contract through completion • Coordinate closely with subcontractor field leadership, project managers, and office staff to maintain alignment throughout each project • Support project management, scheduling, and capacity planning • Collaborate with subcontractor field leadership to address operational challenges and uphold production standards • Strong time management skills with the ability to prioritize tasks • Commitment to maintain the confidentiality of company, project and client information • Ensure internal workflows support efficiency, clarity, and accountabilityClient Relationship Leadership • Own and actively manage key client relationships throughout the project lifecycle • Serve as a leadership presence for clients, ensuring confidence, clarity, and trust • Establish and maintain clear communication standards for clients and internal teams • Ensure expectations, documentation, and change orders are handled consistently and professionally • Proactively address client concerns to protect relationships and reputationSubcontractor & Vendor Relationships • Build, maintain, and strengthen relationships with subcontractors and vendors • Support project managers in managing subcontractor performance and communication • Ensure subcontractors understand expectations, standards, and documentation requirements • Partner with subcontractors to support quality, scheduling, and consistency • Contribute to a professional, respectful, and accountable subcontractor networkTeam Leadership & Collaboration • Directly manage office/admin functions, including finance, marketing, and employee retention. Influence and support project managers and subcontractor field leadership through collaboration • Set clear expectations and support accountability • Address performance issues constructively and promptly • Contribute to a culture of trust, professionalism, and retentionMarketing & Community Engagement • Provide operational leadership for marketing and brand execution to ensure consistent messaging, timelines, and follow-through • Oversee the development and execution of the marketing plan in alignment with company goals • Support community relations, memberships, and local involvement aligned with brand values • Contribute to marketing and social media content • Ensure marketing efforts support the client experience and company reputationHuman Resources & People Operations • Own and oversee core people operations, ensuring the right people are in the right seats • Lead recruitment efforts, including role clarity, hiring coordination, and candidate experience • Oversee onboarding to ensure new hires are set up for success quickly and consistently • Support training and development aligned with company standards and growth goals • Manage performance management processes, including expectations, feedback, and documentation • Oversee payroll coordination and ensure accurate, timely processing in partnership with the payroll administrator • Ensure HR processes are compliant, documented, and consistently applied • This role is responsible for HR leadership and coordinationSystems & Process Improvement • Use and support improvements to existing systems, including Excel, QuickBooks, and CRM tools • Collaborate with ownership and team members to refine processes over time • Balance structure with flexibility in a growing construction environment • Support the development and refinement of SOPsReporting, KPIs & Accountability • Own operational reporting and performance tracking • Monitor and report on key outcomes, including: • Cash flow predictability • Client satisfaction • Team retention • Operational efficiency • Use data to inform decisions and continuous improvementCompensationCompetitive salary based on experience