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Hotel Operations Manager

Drury Collection of Hotels

Hotel Operations Manager

Cincinnati, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    Hotel Discounts, Free Room Nights

    401(k)

    Bonus based on performance

    Company parties

    Competitive salary

    Dental insurance

    Employee discounts

    Flexible schedule

    Free food & snacks

    Free uniforms

    Health insurance

    Opportunity for advancement

    Paid time off

    Parental leave

    Training & development

    Vision insurance

    The Drury Collection of Hotels is looking for an experienced hotel manager with expertise in Back-of-House Leadership. This role is pivotal in driving forward our #1 Tripadvisor ranked property in Sharonville, OH.

    Being a Part of this Drury Operations Leadership Team:

    Provide expert leadership across all departments with a focus on housekeeping and laundry of the hotel taking the lead on providing exceptional guest service to each guest and train, develop and coach team members to achieve success in their roles

    You will lead the Housekeeping team to successfully achieve quality, cleanliness and Drury standards to exceed the company quality expectations.

    Deliver on key business metrics of quality, service, profitability, and team

    Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

    Perks and Benefits:

    Competitive salary

    Variable Compensation: Semi-annual bonus eligibility and quarterly bonus eligibility

    Mentorship and management training

    Promotional opportunities

    Insurance Offering: Medical, Dental, Vision, Life, Disability

    Company-matched 401(k)

    Flexible scheduling

    Paid time off

    Relocation package

    Extras: Hotel discounts, free room nights, parental leave

    Schedule: This is a day shift position with weekday start times at 7AM and weekend shifts starting at 8AM. The rotating weekend schedule offers a good work/life balance, with one full weekend off, one full weekend on, and two weekends where you'll work either Saturday or Sunday each month.

    Qualifications To Be Considered:

    Prior housekeeping hotel management experience is required.

    Selfless passion to serve others and exceed guests’ expectations.

    Bachelor’s degree in hospitality, business, or related field (preferred).

    Minimum of one-year supervisory experience with demonstrated leadership success.

    Requires ability to walk and stand during entire working period. Requires ability to lift 10 - 15 pounds intermittently during the work shift.

    Meet Our Local General Manager, Yvonne Hart: Yvonne is a passionate leader, where she directs the team to uphold the company's values, culture, and mission. Colleagues and clients alike recognize her as a sharp leader and collaborative peer. Known for her innovative thinking, Yvonne is committed to reaching performance milestones. Outside of work, she finds joy in the arts, indulging in reading, podcasts, concerts, and traveling with loved ones.

    About Drury Hotels: As a family-owned company, we understand the importance of feeling welcome, relaxed, and at home. So, when our guests stay with us, we treat them as if they were family. With our best-in-class amenities, guests can expect a fresh, free hot breakfast in the morning, free dinnertime snacks & drinks with our 5:30 Kickback®, on-site 24-hour fitness centers, refreshing pools and spas, and more. We will always go the extra mile to make our guest's journey enjoyable. That’s what we mean when we say, “Travel Happy®.”

    Recognized by Newsweek in 2024 as one of America’s Greatest Workplaces for Diversity. This recognition follows our mission of fostering a positive work environment of belonging.

    Additionally, Drury is proud to share that we have received Forbes’ Customer Experience All-Stars 2024 and Best Customer Service 2024 awards.

    Follow the link below to learn more about this amazing property: https://www.druryhotels.com/locations/cincinnati-oh/drury-inn-and-suites-cincinnati-sharonville

    Are you passionate about maintaining high standards of hotel quality and cleanliness? Do you thrive on exceeding guests’ expectations, ensuring their stay is not only comfortable but truly memorable? Join our dynamic team now and play a vital role in creating unforgettable experiences for our guests, alongside our dedicated housekeeping, laundry, and maintenance teams. Apply today to make a difference!

    Deadline: Apply now! This position is expected to fill quickly.

    Rise. Shine. Work Happy.™