Job Description

• Serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.
• Provide direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures.
• Support the Project Director in executing the strategic and operational vision for workforce programs; this role functions as a key support to leadership and does not operate independently.
• Lead staff performance management processes, including coaching, evaluations, corrective actions, and professional development planning.
• Oversee daily workflows, task assignments, and service delivery coordination to ensure program goals and contractual benchmarks are consistently met.
• Support HR-related functions in collaboration with leadership and HR staff, including recruitment, onboarding, employee relations, and policy compliance.
• Monitor staff attendance, productivity, and engagement, and implement strategies to enhance team performance and morale.
• Ensure programmatic compliance with federal, state, and local regulations, including documentation, reporting, and audit readiness.
• Collaborate with internal departments and external partners to support service integration and operational efficiency.
• Participate in leadership meetings and contribute to planning discussions by providing insight into staff operations and program execution.
• Maintain a culture of professionalism, inclusion, and continuous improvement across all teams.

Qualifications

• Minimum of 5 years of experience in staff supervision and people management.
• Strong understanding of HR processes, including hiring, onboarding, performance management, employee relations, and compliance.
• Proven ability to lead teams in high-volume, outcome-driven environments with a focus on accountability and service quality.
• Excellent interpersonal, communication, and conflict resolution skills.
• Highly organized, with the ability to manage multiple priorities and meet deadlines.
• Experience with workforce development programs such as WIOA Title I and WFNJ is a plus, but not required.
• Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g., AOSOS) is a plus.
• Bachelor’s degree in Human Resources, Public Administration, Business, or a related field required; Master’s degree preferred.
• Ability to work collaboratively with leadership and staff in a mission-driven, fast-paced environment.
• Commitment to equity, inclusion, and community impact.

Additional Information

• This is a fully onsite position based in Hackensack, NJ.
• The Operations Manager will play a critical role in supporting the Project Director and ensuring staff are equipped and accountable to deliver high-quality services.
• Candidates with strong leadership and HR backgrounds are encouraged to apply, even if they have limited experience with WIOA or WFNJ.
• Starting Salary: $70k - $75k annually

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.