SUMMARY
We are seeking an experienced, results-driven Operations Manager in the San Antonio / Austin area for a Texas-based vegetation management company. This company is a great place to get ahead and thrive for the long term! If you think you are the right individual to lead crews located all over Texas, we offer a competitive salary, excellent benefit package, and a professional, fun-loving, and healthy work environment. If you have a passion for leading teams with a superb business acumen, we want to speak to you. Apply here to get started!
RESPONSIBILITIES
- Manages all aspects of Vegetation Management Department company wide, including management of key employees such as contract managers, field supervisors, and general foremen
- Manages the day-to-day activities including maintenance, safety, customer satisfaction, and adhering to industry standards of vegetation management
- Manages contract administration and assets by maintaining accurate records and ensuring timely invoicing
- Provides effective leadership between customers and within vegetation/asset management department
- Ensures that field operations are meeting company standards including safety and production
- Develops and manages an annual budget for vegetation management department; assists with the overall budget for the organization when requested
- Acts as a subject matter expert in all aspects of Vegetation Management programs; monitors and evaluates regulatory changes for compliance and new business/market opportunity or restriction
- Directs the company’s Customer Satisfaction program, including claims management
- Uses expertise and knowledge to anticipate problems and set strategic goals and agendas
- Oversees hiring, training, employee retainment, and terminations of subordinates
- Establishes a course of action for self and/or others to accomplish a specific goal; plans proper assignments of personnel and appropriate allocation of resources
- Establishes procedures to monitor the results of delegations, assignments or projects
- Works closely with office to ensure accurate production tracking
REQUIREMENTS
- 5 years of experience in an operational leadership role leading large teams (in the vegetation management, construction management, or utility industry highly preferred)
- Knowledge of regulatory changes associated with arboriculture industry
- Knowledge of ANSI Z133 and OSHA standards
- Effective project management skills
- Has experience in the field of vegetation management for electric distribution and transmission right-of-way
- Possesses computer and technology skills including the use of processing software such as Excel, Word, general concepts of Payroll Software, etc.
- Actively participates in industry organizations and acts as leading expert in this field
- International Society of Arboriculture (ISA) Arborist Certification, Utility Specialist Certification, and/or Certified Pesticide Applicator certification(s) preferred
- Must possess current, legally valid driver’s license and meet the Company’s driving record requirements
- Must pass required background check
QUALITIES
- Ability to respond to complicated inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to interpret rules and regulations for corporation
- Ability to speak clearly and persuasively in positive or negative situations
- Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor
- Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations
- Ability to maintain positive and productive working relationships with various individuals and groups
- Ability to prioritize, schedule, organize, focus on, and complete work
- Action-oriented, detail-oriented, goal-oriented, and budget-oriented
- Ability to multi-task and effectively manage time in a dynamic environment