Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Health insurance
Fit Club Physical Therapy & Sports Performance New York City (Astoria, Williamsburg, DUMBO, Chelsea)
Fit Club Physical Therapy & Sports Performance is a fast-growing, performance-driven physical therapy and wellness company with four locations across New York City. We specialize in bridging the gap between rehabilitation and performance by delivering one-on-one, gym-based physical therapy, strength training, and recovery services to active New Yorkers.
Over the past eight years, Fit Club has built a reputation as a trusted provider for athletes, professionals, and active individuals seeking high-quality care and long-term performance solutions.
As we continue to grow, we are seeking a Director of Operations to help stabilize, scale, and strengthen our organization by building systems, supporting our team, and executing operational excellence across all locations.
This is a high-impact leadership role for someone who thrives in fast-paced environments and enjoys turning vision into structure.
The Opportunity
The Director of Operations will work directly with the Founder to oversee the day-to-day operations of our multi-location practice while implementing systems that improve team performance, retention, and operational efficiency.
This role will be responsible for helping transition the organization from a founder-operated business to a structured leadership-driven company.
You will help create the infrastructure that allows Fit Club to continue expanding its impact across NYC’s fitness, sports, and wellness communities.
Key Responsibilities
Operational Leadership
Oversee daily operations across four NYC clinic locations
Build and implement operational systems that improve efficiency and consistency
Develop clear workflows and accountability structures for clinic teams
Identify operational bottlenecks and implement solutions
Team Leadership & HR
Oversee hiring, onboarding, and retention strategies
Manage front desk coordinators and administrative staff
Support clinical leadership in maintaining strong team culture and performance
Address performance issues and ensure accountability across teams
Meeting & Communication Infrastructure
Lead weekly leadership meetings and operational check-ins
Implement dashboards to track clinic performance and key business metrics
Maintain communication systems that support alignment across locations
Performance & KPI Management
Track and analyze operational KPIs including scheduling efficiency, retention, productivity, and clinic performance
Provide insights and reporting to leadership to support strategic decisions
Strategic Execution
Partner with the Founder to execute new initiatives and growth strategies
Build processes that support partnerships, community events, and marketing initiatives
Support expansion opportunities as the company continues to grow
Who This Role Is For
This role is ideal for someone who enjoys building structure in growing organizations and thrives when given ownership over operations.
You are someone who:
Is highly organized and systems-oriented
Communicates clearly and confidently with teams
Is calm and solution-focused under pressure
Can hold people accountable while maintaining strong relationships
Enjoys improving systems, processes, and team performance
Is excited about working in the health, fitness, and wellness space
You are comfortable working closely with a founder while also taking ownership over operational leadership.
Preferred Experience
5+ years of operations leadership experience
Experience managing multi-location businesses preferred
Background in healthcare, fitness, wellness, hospitality, or service-based businesses is a plus
Experience managing teams of 15+ employees
Strong understanding of operational KPIs and performance tracking
Experience improving systems and workflows in growing organizations
Location
This role is based in New York City, with time spent across our Astoria, Williamsburg, Dumbo, and Chelsea locations.