Join Our Team as an Office Manager with Floor Coverings International!
At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.
At FCI of Temecula Valley, we are looking for an Office Manager, who will be key to the growth and expansion of this local franchise. You will help us deliver more proposals, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Operations Manager Perks and Benefits:
Paid training
Full-time
Annual company convention (determined by the owner and local structure goals)
Responsibilities: Customer Management
Develop trust with customers by living our Core Values all day and every day.
Create raving fans by providing extra-mile service
As soon as possible, convert leads to appointments by scheduling appointments for the sales team
Follow up on open proposals as needed
Keep the showroom and office organized and presentable
Resolve customer conflicts
Marketing
Assist in the development, management & delivery of local marketing tactics
Support and participate in home shows as needed
Support and implement local marketing efforts as needed
Operations (Production)
Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders
Order all products needed for jobs accurately and follow up on delivery
Schedule the job to meet the schedule of customer and installers
Communicate with installers and customers on start dates and times
Discuss and obtain written permission for any changes in contracted work
Confirm scope of work and compensation with installers prior to start of job
Update Salesforce/production board daily with status of job and upcoming schedule
Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done
Communicate job progress daily
Deliver on expectations contracted in the sales process
Manage job to hit profit objective
Consistently search for installers that can offer a better experience to our customer with more reasonable rates
Resolve conflicts and complaints immediately
Financials
As a job is landed and produced, complete job costing reports within 24 hours of completing an installation
Accurately update QuickBooks daily for all income and expenses
Track, prepare, and manage timely payment of business-related expenses
Continuous Improvement
Attend weekly meetings with the owner at scheduled times
Submit the Goal Setting & Review (GS&R) Prep form weekly via email
Work weekly and monthly to meet goals
Be available to attend training seminars at the owner’s discretion
Make decisions and act in accordance with Floor Coverings International's core values and mission
Office Manager Qualifications:
Excellent customer service skills
Strong communication skills, particularly over the phone
Organized, detail-oriented, and able to multi-task
Leadership skills to manage installers and handle conflict appropriately
Experience in bookkeeping using QuickBooks is a plus
Able to work independently without supervision
Flooring industry experience preferred but not required
Able to maintain organization while working on multiple sites
Able to solve problems productively
Able to make reasonable decisions
Portrays a professional image
Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Operations Manager with Floor Coverings International.
Apply today and be a part of our success story!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.