Benefits:

401(k)

Bonus based on performance

Free uniforms

Training & development

Dental insurance

Flexible schedule

Paid time off

Vision insurance

Employee discounts

Wellness resources

Commander’s Intent

This role is for individuals who want to build, lead, and leave a lasting impact; not just complete tasks. Lead the systems, people, and discipline required to eliminate dirty streets in Brooklyn. Build a team that executes reliably, documents thoroughly, and improves weekly while preparing Foot Soldiers for growth.

Role Overview

The Operations Manager leads daily field and administrative operations. This role ensures services are delivered efficiently, safely, and on time while meeting NYC standards and client expectations.

You will manage routing, scheduling, staff, and equipment while strengthening systems and team performance. This role is ideal for a field supervisor, dispatcher, or service coordinator ready to step into operations leadership.

Core Responsibilities

Operations

Oversee daily field operations

Plan and optimize routes, schedules, and workflows

Ensure on-time, high-quality service delivery

Maintain readiness for snow and high-demand operations

Team Leadership

Supervise technicians, dispatchers, and inspectors

Lead team meetings, coaching, and performance management

Support hiring and staffing decisions

Field Execution

Conduct inspections, ride-alongs, and field visits

Provide real-time coaching and ensure standards are met

Quality & Compliance

Maintain documentation, reporting, and service quality

Ensure compliance with NYC labor and sanitation standards

Customer & Community

Maintain strong client relationships

Uphold service standards and company reputation

Systems & Admin

Manage inventory, equipment, and reporting

Use data and dashboards to drive decisions

Performance Expectations

≤2 service issues per 100 clients weekly

95% on-time completion

Routes optimized weekly

Labor managed daily

Consistent inspection and documentation

Requirements

3+ years in operations, field service, or logistics

Experience managing teams and daily operations

Valid driver’s license

Strong leadership, organization, and decision-making

Experience with tools (Slack, Google Workspace, CRM, etc.)

Ability to use data to improve performance

Ideal Candidate

Reliable and accountable

Calm under pressure

Strong decision-maker

Focused on continuous improvement

Builder mindset (not just coordinator)

Work Conditions

Full-time role based in a shared/co-working office in Brooklyn

Work is largely independent, with daily coordination through our virtual office (Slack)

Requires comfort communicating and leading through digital tools, not just in-person interaction

Regular field visits to support operations, inspections, and team leadership as needed

Must be available during peak operational periods (including snow and emergency services)

About Foot Soldiers

Foot Soldiers is a growing, mission-driven sanitation and maintenance company dedicated to eliminating dirty streets, supporting kingdom causes, and building cleaner, healthier, and more vibrant communities across New York City.

Founded from grassroots community work in Brooklyn, our mission is rooted in real experience; addressing not just sanitation, but the conditions that impact how people live, move, and take pride in their neighborhoods. We partner with homeowners, property managers, government agencies, and community leaders to deliver reliable, high-quality service while building systems that drive long-term change at the street level.

As a small but expanding company, every team member plays a direct role in shaping operations, strengthening systems, and delivering visible impact. This is an opportunity to grow with a company where leadership matters, accountability is expected, and the work directly improves the communities we serve.