Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Operations Manager is responsible for promoting and selling memberships to potential new members and selling renewals/upgrades to current gym members as well as front desk staff management.

Major Responsibilities:

Sales-

Generates sales through Company–sponsored (walk-ins and TI’s) and employee sponsored (outreach and promotions).

Follows up on all prospects by using established Gold’s Gym sales systems.

Conducts gym tours using established Gold’s Gym sales systems.

Conducts telephone inquiries using established Gold’s Gym sales systems.

Assumes responsibility for developing selling skills.

Establishes and maintains relationships with local businesses for events, promotions, and corporate memberships.

Must establish and maintain a minimum required referral program as defined by Gold’s Gym Company standards.

Maintains information on club history, background, philosophy, facilities, staff and policies.

Communicates and maintains delinquent accounts.

Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.

Staff Management-

Trains all new front desk staff.

Ensures staff maintains excellent customer service with all members and completes tasks.

Responsible for front desk staff scheduling and coverage.

Maintains a positive relationship with the staff. Supports staff in achieving their goals.

Qualifications & Requirements:

High school diploma required. College degree, either Associate or Bachelor’s preferred.

Excellent sales, communication and customer service skills.

Must be able to successfully pass all testing requirements including gym tours, telephone inquiry, counselor planner audit, guest card audit, lead box/bowl program, referral program and corporate outreach program.

Ability to achieve acceptable level of membership sales per month.

Thorough understanding of Gold’s Gym’s membership sales systems.

Demonstrated understanding of the Daily Sales Stat report and its contents.

Basic computer skills.

Current CPR Certification