We are looking for an Operations Manager to work directly with the Law Firm Owner to oversee the firm's administrative and business operations. This is a management-level position with a compensation plan that includes a salary, benefits, and incentives driven by performance towards defined and tracked goals and KPIs. Compensation: $65,000 yearly + health insurance stipend + retirement benefits. Responsibilities: Essential Duties: • Ensures clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time • Oversees the quality and timeliness of work done & meeting deadlines • Manages office facilities and office supply inventory • Assists the Owner and future Legal Administrator with recruitment, hiring, and general human resources operations • Supervises the work of the non-lawyer support staff and vendors • Administers payroll (verifying work hours, leave time, overtime) and benefits • Oversees the Firm’s case management, contact management, and document management • Creates, implements, improves, and makes sure everyone is following the Firm's policies and procedures • Prepares Dashboards and Status Reports for the Owner and future Administrator • Handles training and onboarding for new employees • KPI review and management • Managing projects to enhance or update company operations Qualifications: Experience Needed: • Minimum of 10 years of management and operations experience, with a staff of 25+ people • Prior legal or other professional service experience is REQUIRED • Managing bookkeepers, accountants, technology services, and other vendors • HR and People management experience: employee engagement, leadership, supervision, termination, hiring, KPIs, evaluations, payroll, benefits • Accounting, QBO, Analysis of financial reporting, AP, and AR • Policy and Procedures, SOPs, compliance, and risk management • Managing an extensive list of vendors, contract negotiations, etc • Technology: CRMs, CMS, and MS Office We care about skills and experience. We care just as much about your behaviors, habits, and attitudes. The right person for this role must: • Not only “adapt” to change, but lead change - drive it and thrive in it • Talk more about the solution than the problem • Have keen conflict resolution skills (not conflict avoidance skills) • Have a sense of humor in equal measure to your sense of compassion • In-person position Compensation: $65,000 yearly

• Essential Duties: • Ensures clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time • Oversees the quality and timeliness of work done & meeting deadlines • Manages office facilities and office supply inventory • Assists the Owner and future Legal Administrator with recruitment, hiring, and general human resources operations • Supervises the work of the non-lawyer support staff and vendors • Administers payroll (verifying work hours, leave time, overtime) and benefits • Oversees the Firm’s case management, contact management, and document management • Creates, implements, improves, and makes sure everyone is following the Firm's policies and procedures • Prepares Dashboards and Status Reports for the Owner and future Administrator • Handles training and onboarding for new employees • KPI review and management • Managing projects to enhance or update company operations