Operations Manager - Gutter Company

Brothers that just do Gutters- St. Louis, MO

Operations Manager - Gutter Company

Fenton, MO
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Company parties

    Competitive salary

    Opportunity for advancement

    Paid time off

    Training & development

    PURPOSE: To manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.

    CAPABILITIES

    Arrive on time and ready to work

    Working knowledge of office technology - computers, Google Suite, cell phones, etc

    Ability to learn and accept feedback, positive and corrective

    Pleasant and courteous on the phone

    Be organized. Have good communication skills.

    Self-starter and independent worker

    Problem Solver

    Team builder and leader

    Ability to make judgement calls and use discernment in customer matters

    General Overview of Responsibilities:

    Salary job that may require more hours, but base hours are 7am to 4pm Monday thru Friday

    Hire and train installers

    Manage installation team on a daily basis

    Drive production goals

    Fleet management

    Maintain warehouse organization and cleanliness

    Maintain warehouse stock with weekly and ad hoc orders from suppliers

    Maintain 2-3 weeks of special order material based on upcoming jobs

    Stage material for jobs for production as needed

    Manage the scheduling of work and crews

    Handle inbound customer calls for questions, scheduling, payments, etc.

    Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as needed

    Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.

    After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.

    Update and maintain customer database.

    Process credit card payments.

    Type proposals and job scopes on occasion.

    Any other needs as arise that assists the company achieve a smooth operation.

    Desired Experience:

    Direct gutter industry experience is highly desirable

    Direct Hire and Fire management experience

    Google Suite experience (Sheets, Docs, Google Drive, etc)

    Job scheduling

    Inventory management (entry level)

    Construction knowledge is a plus

    Ability to lift and move up to 50lbs

    Customer service phone skills

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.