Operations Manager - Gutter Company
Benefits:
401(k)
401(k) matching
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Training & development
PURPOSE: To manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.
CAPABILITIES
Arrive on time and ready to work
Working knowledge of office technology - computers, Google Suite, cell phones, etc
Ability to learn and accept feedback, positive and corrective
Pleasant and courteous on the phone
Be organized. Have good communication skills.
Self-starter and independent worker
Problem Solver
Team builder and leader
Ability to make judgement calls and use discernment in customer matters
General Overview of Responsibilities:
Salary job that may require more hours, but base hours are 7am to 4pm Monday thru Friday
Hire and train installers
Manage installation team on a daily basis
Drive production goals
Fleet management
Maintain warehouse organization and cleanliness
Maintain warehouse stock with weekly and ad hoc orders from suppliers
Maintain 2-3 weeks of special order material based on upcoming jobs
Stage material for jobs for production as needed
Manage the scheduling of work and crews
Handle inbound customer calls for questions, scheduling, payments, etc.
Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as needed
Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.
After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.
Update and maintain customer database.
Process credit card payments.
Type proposals and job scopes on occasion.
Any other needs as arise that assists the company achieve a smooth operation.
Desired Experience:
Direct gutter industry experience is highly desirable
Direct Hire and Fire management experience
Google Suite experience (Sheets, Docs, Google Drive, etc)
Job scheduling
Inventory management (entry level)
Construction knowledge is a plus
Ability to lift and move up to 50lbs
Customer service phone skills
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.