Benefits:
Company parties
Employee discounts
Paid time off
Training & development
Operations Manager
Rocky Mountain Mechanical – Emmett, Idaho
Position Summary
Rocky Mountain Mechanical is seeking a highly organized, motivated, and hands-on Operations Manager to oversee the daily operations of our HVAC, plumbing, generator, fireplace, and water treatment divisions. This individual will ensure jobs move efficiently from scheduling through completion while supporting office staff, technicians, and customers.
The Operations Manager is responsible for improving efficiency, maintaining quality standards, coaching employees, tracking key performance indicators, and ensuring an exceptional customer experience.
Primary Responsibilities
Daily Operations
Manage day-to-day operations of the service and installation departments.
Coordinate technician schedules and workloads.
Monitor job progress to ensure projects stay on schedule.
Resolve scheduling conflicts and operational issues.
Maintain communication between office staff, technicians, suppliers, and customers.
Team Leadership
Lead, coach, and mentor technicians and office personnel.
Conduct regular team meetings.
Assist with hiring, onboarding, and employee development.
Perform employee evaluations and provide constructive feedback.
Foster a positive, accountable, and team-oriented culture.
Customer Service
Ensure every customer receives exceptional service.
Handle customer concerns and resolve escalated issues professionally.
Monitor online reviews and customer satisfaction.
Maintain Rocky Mountain Mechanical's reputation for honesty and quality workmanship.
Financial & Performance Management
Review job costing and profitability.
Monitor labor efficiency and productivity.
Help maintain healthy gross profit margins.
Track and report company KPIs including:
Revenue
Gross Profit
Average Ticket
Membership Sales
Close Rate
Technician Efficiency
Callback Rate
Customer Satisfaction
Quality Control
Perform job site inspections.
Ensure installations meet company standards and manufacturer specifications.
Verify technicians complete jobs safely and correctly.
Reduce callbacks through quality assurance.
Inventory & Equipment
Monitor vehicle inventory and warehouse stock.
Coordinate ordering of materials and equipment.
Ensure technicians have the tools needed to perform efficiently.
Process Improvement
Develop and improve company systems and procedures.
Maintain ServiceTitan workflows and operational processes.
Create and update Standard Operating Procedures (SOPs).
Identify opportunities to improve efficiency and profitability.
Safety & Compliance
Promote a safe work environment.
Ensure compliance with OSHA and company safety policies.
Maintain licensing and continuing education requirements.
Qualifications
Minimum 5 years of HVAC, plumbing, or mechanical industry experience preferred.
Previous leadership or management experience.
Strong organizational and problem-solving skills.
Excellent communication and leadership abilities.
Experience with ServiceTitan is highly preferred.
Working knowledge of Microsoft Office and Google Workspace.
Ability to multitask in a fast-paced environment.
Valid driver's license with acceptable driving record.
Desired Traits
Positive attitude
Honest and dependable
Self-motivated
Professional appearance
Strong leadership skills
Detail-oriented
Calm under pressure
Team player
Customer-focused
Growth mindset
Physical Requirements
Ability to visit job sites as needed.
Ability to lift up to 50 pounds occasionally.
Ability to sit, stand, walk, and drive throughout the workday.
Compensation & Benefits
Competitive salary based on experience.
Paid Time Off (PTO)
Paid Holidays
Our Mission
At Rocky Mountain Mechanical, we are committed to providing honest, high-quality HVAC, plumbing, generator, fireplace, and water treatment services while building lasting relationships with our customers and creating a workplace where our employees can thrive.
Our Core Values
Do the Right Thing
Pride in Your Work
Straight, Level, and Plumb
Prove It
Serve Others
Never Stop Improving
Treat Customers Like Family