Benefits:

Bonus based on performance

Free uniforms

Training & development

Opportunity for advancement

Paid time off

Profit sharing

Job Overview Please check on qualifications before applying! We are seeking a motivated and detail-oriented Operations Manager to join our dynamic team. In this role, you will support the COO in overseeing daily operations, ensuring efficiency, and driving productivity. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a commitment to fostering a positive work environment.

Responsibilities

Assist in the development and implementation of operational strategies to enhance productivity and efficiency.

Monitor daily operations and ensure compliance with company policies and procedures.

Coordinate with various departments to streamline processes and improve overall performance.

Provide training and support to team members, promoting professional growth and development.

Analyze operational data to identify trends, area for improvement, and implement corrective actions as necessary.

Prepare reports on operational performance for management review.

Foster a culture of safety, quality, and continuous improvement within the team.

Essential Qualifications:

Background in hotel and resort operations: Experience in the hospitality or spa industry, with a deep understanding of spa treatments, services, and products.

Leadership and Team Management: Proven leadership skills, with the ability to motivate and manage a diverse team of staff members, including therapists, estheticians, and receptionists.

Business and Financial Acumen: Strong financial management skills, including budgeting, payroll management, and analyzing revenue reports. Knowledge of marketing strategies and inventory control is also beneficial.

Communication and Customer Service Skills: Excellent communication and customer service skills, with the ability to handle customer concerns professionally and manage team dynamics effectively.

Health and Safety Knowledge: Familiarity with local health codes and safety regulations to ensure compliance and maintain a clean, licensed spa environment.

Adaptability and Problem-Solving: Ability to remain calm under pressure, address problems quickly, and implement effective solutions.

Preferred Qualifications:

Hospitality and food service management Experience: Previous experience in managing hospitality operations, particularly in a resort setting.

Project Management Skills: Ability to oversee projects related to spa renovations, new service launches, or operational improvements.

Data Analysis: Familiarity with data analysis tools to monitor operational efficiency and customer satisfaction metrics.

Certifications: Relevant certifications in spa management or hospitality operations.

Personal Qualities:

Passion for the Industry: A genuine passion for the spa and wellness industry.

Collaborative Mindset: Ability to work collaboratively with other departments to ensure seamless operations across the resort.

Continuous Learning: Commitment to ongoing learning and professional development in spa operations and management.

Education:

Bachelor's Degree: A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.