Assistant Operations Manager Hotel & Resort

Interurban Suites Hotel

Assistant Operations Manager Hotel & Resort

Tukwila, WA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Competitive salary

    Training & development

    Bonus based on performance

    Free uniforms

    Opportunity for advancement

    Profit sharing

    Assistant Operations Manager - Interurban Suites Hotel A Dazzler Select by Wyndham Tukwila, WA

    Interurban Suites Hotel, an 85-room extended stay Dazzler Select by Wyndham property in Tukwila, Washington, is seeking a hands-on, experienced Operations Manager to oversee daily operations and lead our team in delivering exceptional guest experiences. ​Position Overview This is a hands-on leadership role for someone who thrives on being actively involved in day-to-day operations. The Operations Manager will work alongside staff across all departments—front desk, housekeeping, maintenance, and guest services—to ensure the smooth and efficient delivery of services while maintaining the highest standards for our extended-stay guests. This key leadership position reports directly to the General Manager and requires a roll-up-your-sleeves approach to hotel management.​

    Key Responsibilities

    Actively participate in daily operations across all departments, providing hands-on leadership and support​

    Supervise, schedule, and work alongside staff to maintain exceptional service standards for extended stay guests

    Address the unique needs of long-term guests, building relationships and ensuring their comfort throughout their stay

    Manage operating expenses and monitor budget performance in collaboration with the General Manager

    Handle guest concerns and complaints personally, ensuring outstanding satisfaction and resolution

    Recruit, train, and mentor employees while fostering a team-oriented, hands-on management culture

    Serve as Manager on Duty (MOD), being present on the floor and readily accessible to staff and guests

    Monitor housekeeping and maintenance standards personally to ensure extended stay rooms meet cleanliness and functionality requirements

    Ensure compliance with Wyndham brand standards and operational procedures through active involvement

    Preferred Qualifications

    Wyndham hotel experience strongly preferred - familiarity with Wyndham brand standards, systems, and operational procedures

    An extended stay hotel experience is highly valued, understanding of the unique operational requirements and guest service needs of long-term stays

    Wellness hospitality experience preferred - background in wellness-focused hotels, spas, or resorts

    5-7 years of progressive hotel operations experience with at least 3 years in a hands-on supervisory or management role

    Proven track record of active, floor-level leadership rather than office-based management

    Strong interpersonal skills with the ability to work effectively alongside team members at all levels​

    Excellent problem-solving abilities and willingness to tackle operational challenges directly

    Proficiency in hotel property management systems and understanding of extended stay operations

    Guest-first mindset with exceptional customer service orientation and relationship-building skills

    What We Offer

    Opportunity to lead operations at a well-established extended stay Wyndham property

    Collaborative, hands-on work environment

    Career growth potential within a multi-property hospitality group

    To apply, please submit your resume and a cover letter detailing your relevant Wyndham, extended-stay, and wellness hospitality experience.