HVAC Technical Operations Manager

Location: Fuquay-Varina, NC Employment Type: Full-Time | On-Site | Hands-On Office & Field Role Compensation: $75,000–$100,000 base + performance bonuses Long-Term Upside: Profit bonuses + clearly defined path to General Manager Benefits: Health Insurance | 401(k) | Paid Time Off

We are a startup residential HVAC company, backed by a national brand, focused on quality workmanship, exceptional customer experience, and building scalable, disciplined operations from day one.

We are seeking a Hands-On Technical Operations Manager who can lead from the field today- and grow into full operational ownership as the business scales. This is an opportunity for an experienced residential HVAC professional who wants real leadership, real influence, and real upside.

Role Overview

This is a working manager role with a clear growth trajectory.

In the near term, you will:

Perform residential HVAC installs and service work

Lead technicians in the field

Oversee daily operations and execution

Help build systems, processes, and company culture

As the company grows, your role will intentionally shift from hands-on fieldwork into operational leadership, with a clearly defined path into a General Manager - type role responsible for day-to-day operations.

Why This Role Is Different

You won’t be “just another tech” — your voice helps shape the business

You’ll help define install standards, quality expectations, pricing discipline, and team culture

Clear progression: Hands-On Leader → Operations Manager → General Manager

Backed by a national brand without corporate red tape

Ownership that listens: daily communication, real trust, real accountability

You grow with the company - your upside isn’t capped

Licensing Requirement (North Carolina)

Must hold a valid North Carolina HVAC contractor license

Key Responsibilities & Qualifications

Technical & Field Leadership

Perform residential HVAC installs, service, and maintenance

Lead complex installs and service calls

Act as technical lead and mentor for technicians

Ensure quality control and adherence to company standards

Reduce callbacks, rework, and warranty issues

Operations & Leadership

Manage day-to-day operations (technicians, dispatch, CSRs)

Balance field responsibilities with operational leadership

Track, own, and improve key KPIs

Support dispatch, scheduling, and daily job flow

Help document SOPs, install standards, and checklists

Communicate daily with ownership on field performance and operations

Participate in hiring, onboarding, and training as the team grows

Build a culture of accountability, pride in workmanship, and continuous improvement

Required Experience

5+ years of residential HVAC install and service experience

Comfortable leading installs and complex service calls

Strong leadership and communication skills

Willing and able to be hands-on while managing operations

Organized, accountable, and coachable

Comfortable working in a startup / build-from-the-ground-up environment

Preferred

Lead tech or supervisory experience

Experience with ServiceTitan

Strong interest in long-term leadership and ownership

Who This Role Is For

This role is ideal for:

A high-performing lead tech ready for real leadership

Someone tired of being capped, micromanaged, or unheard

A builder who wants authority, accountability, and upside