Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

We're Hiring: Operations Manager

Location: Remote (St. Louis Metro candidates preferred) Type: Full-time | Long-term Company: MT & Associates – Woman-Owned | Deaf-accessibility | People-first

Do you thrive in a fast-paced environment where no two days are the same? Do you want to make a difference every day?

Do you love details, juggling schedules, and making sure everything runs like clockwork while being part of something meaningful? Keep reading!

Be Part of Something Meaningful

At MT & Associates, we ensure that everyone is heard and understood. We break down communication barriers and create true equality for the Deaf and Hard of Hearing community. Our interpreting and captioning services go beyond access. They foster joyful, meaningful connections where every voice, signed or spoken, is honored. Each team member helps build a legacy of inclusivity, making communication seamless for all.

We envision a world where no one is left out, every story is shared, and understanding flows effortlessly. Through our work, we’re shaping a future where language access is a right everyone can count on.

We’re seeking a proactive, organized Operations Manager to help bring this vision to life every day.

What You’ll Do

The Operations Manager directly leads a team of individual contributors and is fully accountable for their performance and output. You’ll translate strategy into execution, coach team members to meet high standards, and ensure all deliverables are completed on time, within scope, and aligned with business goals. You will also partner with functional leaders across departments to keep operations humming.

Responsibilities:

Manage a team of 2–6 Operations Associates/Specialists.

Provide day-to-day supervision, 1:1 coaching, and clear performance expectations.

Scope projects in collaboration with cross-functional leads (Marketing, Sales, CS, etc.).

Ensure standard operating procedures are followed and updated regularly.

Analyze team output and lead weekly reporting and accountability reviews.

Conduct quarterly performance reviews and development conversations.

Results:

Department KPIs and SLAs are consistently met.

Operations team members are clear, productive, and developing in their roles.

All scoped work is delivered on time, with minimal rework.

Risks, blockers, and gaps are escalated early and handled effectively.

Requirements:

5–7 years of experience in Operations or Program Management, with 1–2 years of direct people management.

Proven ability to lead and coach a team toward performance outcomes.

Experience partnering cross-functionally to manage workflows or support business functions.

Strong organizational, project management, and communication skills.

Proficiency in operations tools: CRMs, dashboards, PM platforms (Go High Level, Trello, etc.).

Who This Role Is For

A detail-oriented leader ready to manage people for the first or second time, and who thrives in structured environments with lots of moving parts.

Who This Role Is Not For

Someone who prefers to focus solely on execution or struggles with giving feedback and driving accountability.

Ready to Grow With Us?

If you’re passionate about building your career alongside a driven, mission-oriented team—we’d love to meet you. At MT & Associates, we don’t just fill roles—we invest in people. This is your opportunity to work directly with executive leadership, make a tangible impact, and grow within a high-performing, values-driven organization.

Apply today and take the next step toward a fulfilling career where your attention to detail, sense of ownership, and desire to grow are genuinely valued.

Ready to Apply?

If you read this and said HECK YES, don’t wait! Apply now and let’s make communication more human, together.

NOTE: Email communications will be sent from Careerplug.com. Base salary may include bonuses if sales goals are met.

This is a remote position.