Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.

READ BEFORE APPLYING

This is NOT a standard operations role.

If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.

We are specifically looking for someone who:

Has run moving operations (crews, dispatch, scheduling)

AND is comfortable generating business, building relationships, and closing opportunities

Operations Manager – Key Responsibilities

Oversee daily operations for 2–6 moving crews, ensuring efficiency, productivity, and service quality

Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments

Conduct morning dispatch meetings and end-of-day performance check-ins

Monitor job progress, routes, timelines, and provide proactive customer updates

Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing

Track and manage job profitability, on-time performance, and customer satisfaction KPIs

Maintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)

Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times

Enforce company policies, safety procedures, and operational standards

Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes

Support recruiting, hiring, onboarding, and training of movers and drivers

Maintain fleet readiness and coordinate preventive maintenance and compliance requirements

Sales & Business Development (Growth)

Actively build referral relationships with:

Realtors

Property managers

Apartment complexes

Storage facilities

Senior living communities

Conduct in-person visits, networking, and outreach weekly

Identify and close new revenue opportunities

Develop partnerships that consistently generate booked moves

Assist in converting inbound leads into confirmed jobs

Work directly with ownership to increase revenue and market share

This is a relationship-driven, boots-on-the-ground sales role — not just answering phones.

Fleet, Equipment & Team

Ensure trucks are clean, stocked, and ready daily

Maintain inventory and equipment

Coordinate maintenance and DOT readiness

Lead crews, enforce standards, and maintain accountability

Support hiring, onboarding, and training

Leadership & Strategy

Work directly with ownership to improve systems, scalability, and overall company performance

Implement process improvements to increase efficiency, crew utilization, and profit margins

Qualifications

2+ years MANAGEMENT experience at a moving company (REQUIRED)

Proven experience in dispatching, crew management, and job oversight

Must be comfortable with sales, networking, and business development

Strong leadership and communication skills

Strong decision-making and problem-solving abilities

Self-motivated and able to work independently with minimal supervision

Ability to multitask and make quick decisions in a fast-paced environment

Tech-savvy; able to use CRM tools, scheduling software, GPS, and mobile apps

Valid driver’s license (CDL not required)

Ability to lift 50–75 lbs occasionally is a plus

Must have reliable personal transportation for daily operations and local travel