Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Lead Operations. Drive Growth. Deliver Exceptional Customer Experiences.

One Hour Heating & Air Conditioning is seeking an experienced and results-driven Operations Manager to lead our Akron, Ohio team. This key leadership role is responsible for overseeing daily operations, driving profitability, developing team members, and ensuring an outstanding customer experience across all service, maintenance, and installation activities. The ideal candidate is a strong people leader with a proven track record in service operations, field team management, and performance coaching.

Key Responsibilities

Operational Leadership

Manage daily HVAC service, maintenance, and installation operations.

Ensure efficient scheduling, dispatching, and resource allocation.

Monitor performance metrics and drive continuous improvement.

Develop and maintain operational processes that improve efficiency and customer satisfaction.

Team Management

Recruit, develop, coach, and retain high-performing technicians and office staff.

Conduct regular performance reviews and accountability meetings.

Foster a positive, customer-focused culture centered on teamwork and accountability.

Lead daily huddles and operational meetings.

Financial Performance

Manage departmental budgets and profitability.

Track and improve key performance indicators including:

Revenue growth

Average ticket

Closing rates

Membership sales

Gross margin

Customer satisfaction scores

Technician productivity

Identify opportunities to improve operational efficiency and profitability.

Customer Experience

Ensure exceptional service delivery and customer satisfaction.

Resolve escalated customer concerns professionally and promptly.

Maintain high levels of quality and consistency across all services.

Safety & Compliance

Ensure compliance with company policies, safety procedures, and industry regulations.

Promote a strong culture of safety throughout the organization.

Qualifications

Required

5+ years of operations management experience.

3+ years of leadership experience managing field service teams.

Strong financial and business acumen.

Experience analyzing KPIs and performance metrics.

Excellent communication and coaching skills.

Proficiency with CRM and service management software.

Preferred

HVAC, plumbing, electrical, or home-service industry experience.

Experience managing service technicians and dispatch operations.

Familiarity with ServiceTitan or similar field-service software.

What Success Looks Like

Consistently achieving revenue and profitability goals.

Improving customer satisfaction and online reputation.

Building and retaining a high-performing team.

Increasing technician productivity and operational efficiency.

Creating a culture of accountability, professionalism, and customer excellence.

Compensation & Benefits

Competitive base salary

Performance-based bonus opportunities

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Professional development and leadership training

Join Our Team If you are a proven operations leader who thrives in a fast-paced environment and is passionate about building teams, improving performance, and delivering exceptional customer experiences, we want to hear from you. Apply today and help lead Akron's premier HVAC service organization to the next level.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.