Benefits:

401(k) matching

Bonus based on performance

Health insurance

Position Overview

We are seeking an experienced and driven Director of Operations to lead and scale our restoration business. This role is critical to our growth strategy as we expand from $5M to $10M in annual revenue. The ideal candidate brings deep industry expertise, strong analytical skills, and a proven ability to drive production, accountability, and performance across teams.

This position will oversee all aspects of production, including project management, estimating, and field operations, while ensuring excellence in execution, data tracking, and customer service.

Key Responsibilities

Operational Leadership

Oversee daily operations across emergency services, asbestos abatement, and reconstruction divisions

Drive production performance through data, KPIs, and financial metrics

Ensure all projects are executed efficiently, profitably, and in alignment with company standards

Lead team accountability across Project Managers, Estimators, and Field Staff

Performance & Accountability

Establish and enforce clear expectations, metrics, and reporting structures

Hold team members accountable to job duties, timelines, and system updates

Monitor job costing, margins, and production efficiency using internal systems and reporting tools

Identify operational gaps and implement process improvements

Estimating & Financial Oversight

Review and interpret Xactimate and Symbility estimates

Develop and oversee Excel-based Time & Materials estimates for insurance-related work

Ensure accuracy and profitability across all estimates and job budgets

Systems & Data Management

Ensure proper use and maintenance of existing software systems

Drive adoption of systems and enforce timely, accurate data entry

Create, maintain, and improve Excel-based tools, reports, and dashboards (including formulas and automation)

Team Development & Hiring

Lead recruiting efforts and play a key role in hiring top talent

Mentor and develop team members to improve performance and leadership capability

Build a culture of accountability, ownership, and continuous improvement

Customer Experience

Maintain and reinforce a high standard of customer service across all divisions

Ensure client satisfaction throughout the lifecycle of each project

Qualifications

10+ years of experience in the restoration industry, including:

Emergency services

Asbestos abatement (Plus)

Reconstruction

Proven leadership experience managing operations, production teams, and multiple departments

Strong understanding of commercial and residential restoration projects

Expertise in Xactimate and Symbility, T&M

Advanced proficiency in Microsoft Excel (formulas, reporting, data analysis)

Highly analytical with the ability to make data-driven decisions

Strong organizational and detail-oriented mindset

Demonstrated ability to drive accountability and performance across teams

Experience with hiring, recruiting, and team development

What Success Looks Like

Improved production efficiency and profitability

High team accountability and consistent system usage

Accurate estimating and job costing

Strong customer satisfaction and repeat business

Scalable operational systems that support company growth

Why This Role Matters

This is a key leadership position and long-term investment in the company’s future. The Director of Operations will play a central role in scaling the business, improving performance, and helping drive growth from $5M to $10M+.

Are you Paul Davis?

Paul Davis is an equal opportunity employer.