Plumbing Operations Manager

Location: Tyrone, GA Compensation: Competitive base salary + performance-based bonus Benefits: Comprehensive benefits package offered

Position Overview

We are seeking an experienced and highly personable Plumbing Operations Manager to oversee and support day-to-day operations for a residential service plumbing company backed by a national franchise. This role is ideal for a strong leader who understands the field, communicates effectively with customers and technicians, and can manage projects and operations from planning through completion.

The Operations Manager will work closely with ownership, office staff, and field teams to ensure operational efficiency, consistent service quality, and an exceptional customer experience while supporting company growth.

Key Responsibilities

Oversee daily plumbing operations with a primary focus on residential service, with some exposure to light commercial and project-based work as needed

Manage, support, and hold field teams accountable for productivity, quality workmanship, safety, and customer satisfaction

Review, interpret, and read blueprints and construction plans when applicable

Create and draw isometric drawings as needed for projects

Bid and estimate plumbing work, including:

Time & material pricing

Labor and material takeoffs

Prepare and review proposals, change orders, and job costing

Coordinate scheduling, manpower, and materials to meet operational and service timelines

Act as a key point of contact for customers, vendors, and internal teams

Ensure work is completed on time, within budget, and to company standards

Support process improvements, operational efficiency, and best practices aligned with a national franchise model

Utilize service and operations software to manage workflows, track jobs, and maintain documentation

Required Qualifications

Proven experience in residential service plumbing operations

Strong ability to read blueprints and construction documents

Ability to draw isometric drawings

Experience bidding and estimating plumbing work

Ability to accurately quote time and material jobs

Strong leadership, communication, and interpersonal skills

Highly organized with excellent problem-solving abilities

Customer-focused mindset with a professional demeanor

Plumbing license is NOT required

Preferred Qualifications

Experience using ServiceTitan and/or FieldEdge (strong plus)

Prior operations, project management, or supervisory experience in plumbing

Experience working in a franchise-backed or growth-oriented service environment

What We’re Looking For

Personable and professional leader who builds trust with customers and teams

Confident decision-maker with hands-on plumbing knowledge

Detail-oriented and organized, able to manage multiple priorities

Team-oriented manager who can hold technicians accountable while supporting development and growth