Benefits:

Company parties

Opportunity for advancement

Paid time off

Training & development

About Us

1-Tom-Plumber is an independently owned and operated franchise serving the Greater Houston area. We provide professional plumbing and emergency services to residential and commercial customers. Our team is committed to quality service, operational excellence, and compliance with brand standards.

Position Summary

The Operations Manager is responsible for overseeing day-to-day operations while supporting company objectives and maintaining compliance with franchise system standards. This role partners closely with ownership to manage staff, schedules, processes, and customer service performance.

Key Responsibilities: BUT NOT Limited

Oversee daily operations, scheduling, dispatch, and job coordination

Supervise and support field technicians and office personnel

Ensure work is completed in accordance with company policies and franchise standards

Monitor operational performance, productivity, and job flow

Address and resolve escalated customer concerns in a professional manner

Assist with implementing and maintaining standard operating procedures

Support hiring, onboarding, and training processes

Ensure compliance with safety requirements, licensing, and local regulations

Participate in after-hours or on-call operational support as required

Qualifications

Minimum 3 years of operations or management experience (service industry or skilled trades preferred)

Proven leadership and organizational skills

Experience with scheduling, dispatch, and field operations

Strong verbal and written communication skills

Ability to work effectively in a fast-paced, service-driven environment

Fluent in English and Spanish (required)

Familiarity with CRM or field service management software preferred

Compensation & Benefits

Salary commensurate with experience

Eligibility for performance-based incentives

Paid time off and holidays, in accordance with company policy

Opportunities for professional growth within the franchise

Schedule

Full-time position

Availability for after-hours or emergency support as business needs require

Equal Employment Opportunity

1-Tom-Plumber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.