Benefits:
Bonus based on performance
Flexible schedule
Paid time off
Operations Manager – Rescue Maids, LLC
Location: Oakland / Macomb County, MI Type: Full-Time (On-site / Hybrid) Compensation: Competitive + Performance Bonuses
Benefits / Perks
Competitive pay based on experience
Paid Time Off (PTO accrual system)
Quarterly performance bonuses
Career growth opportunities within a rapidly-growing company
Supportive team environment with a focus on work-life balance
Job Summary
Rescue Maids LLC — Michigan’s top-rated, veteran-owned cleaning company — is seeking a driven, detail-oriented Operations Manager to oversee day-to-day operations, systems, and staff performance. You’ll play a critical role in managing our teams of maids, scheduling efficiency, client satisfaction, and overall company profitability.
The ideal candidate is a strong leader with experience in the cleaning or service industry who can balance field operations, financial insight, and staff management with professionalism and integrity.
Responsibilities
Oversee daily cleaning operations across multiple teams and territories (Oakland & Macomb Counties)
Manage scheduling and routes through Jobber and other software tools to maximize efficiency and reduce downtime
Monitor team performance metrics (complaints, call-ins, attendance, and bonus ratings) and provide coaching as needed
Collaborate with the owner on weekly goals, budget planning, and expense management (ADP payroll, supplies, hiring, marketing budgets)
Ensure client satisfaction and timely resolution of service issues or refunds
Oversee supply and equipment inventory, ensuring proper distribution and return of company property
Assist with hiring, onboarding, and training new employees alongside the Training Manager
Implement standard operating procedures to improve efficiency and maintain high quality standards
Track KPIs such as revenue per hour, client retention rate, and labor cost ratios to evaluate performance
Enforce company policies and maintain compliance with state and federal employment laws
Qualifications
2 + years of experience in operations management, preferably in a cleaning or service-based industry
Proven ability to manage teams of field employees and handle personnel issues effectively
Strong organizational and problem-solving skills with an analytical mindset
Familiarity with Jobber, ADP, and Google Workspace (Google Sheets, Docs, Drive)
Excellent communication skills (verbal & written)
Reliable, decisive, and capable of working independently with minimal supervision
Bachelor’s degree in Business Management or related field preferred but not required
About Rescue Maids
Rescue Maids is a veteran-owned, licensed, bonded, and insured cleaning company serving Oakland and Macomb Counties. We believe in rewarding hard work, supporting our team members, and maintaining the highest standards of cleaning and professionalism. Our mission is simple — to “rescue” our clients from stress and mess while empowering our employees to grow personally and professionally.
Flexible work from home options available.