Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Operations Manager

Restoration & Reconstruction Company Full-Time | Competitive Pay + Benefits

About Us

We are a fast-growing restoration and reconstruction company specializing in water, fire, mold, and storm damage services. Our team is committed to delivering exceptional customer service while restoring properties and peace of mind for our clients. We are seeking a highly organized, proactive Office Manager to oversee daily administrative operations and help drive efficiency and profitability.

Position Overview

The Office Manager is responsible for managing the administrative functions of the office, supporting production and sales teams, coordinating with insurance carriers and customers, and ensuring smooth day-to-day operations. This role requires strong leadership, organization, communication, and financial management skills.

Key Responsibilities

Administrative & Operations Management

Oversee daily office operations and administrative staff

Manage scheduling and job coordination between field teams and customers

Maintain job files and ensure compliance with industry standards

Implement and improve office systems and workflows

Financial & Reporting

Manage accounts receivable and payable

Assist with billing, invoicing, and collections

Track KPIs and prepare performance reports

Support budgeting and expense monitoring

Customer & Insurance Coordination

Serve as primary point of contact for customers

Coordinate with insurance adjusters and carriers

Ensure proper documentation for claims processing

Maintain high customer satisfaction standards

HR & Team Support

Assist with hiring, onboarding, and training office staff

Maintain employee records and time tracking

Support leadership with team accountability and performance management

Qualifications

3+ years experience in office management (restoration or construction industry preferred)

Strong knowledge of billing, AR/AP, and basic accounting principles

Experience working with insurance claims (preferred)

Proficient in Microsoft Office and CRM/job management software

Strong organizational and multitasking skills

Excellent communication and leadership abilities

What We Offer

Competitive salary (based on experience)

Paid time off and holidays

Career growth opportunities

Supportive team environment

Performance-based bonuses (if applicable)

Ideal Candidate

You are detail-oriented, proactive, and thrive in a fast-paced environment. You can balance administrative precision with strong customer service and team leadership. You take ownership of your role and continuously look for ways to improve efficiency and profitability.