Benefits:

Company car

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Knowledge/Abilities/Skills:

Knowledge of general and medical environmental/janitorial services procedures as required through related experience.

Knowledge of environmental procedures to maintain compliance with Local, State, Federal and Company requirements.

Knowledge of upcoming new industry standards or innovations.

Ability to develop KPI’s through a team approach and develop a scorecard to manage to company outcomes.

Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.

Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.

Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.

Skills

Oral Communication Skills Written Communication Skills

Interpersonal Relations Customer Relations

Customer Service Diplomacy

Budgeting Math Aptitude

Negotiations Organization

Planning Professionalism

Position Qualifications:

5 YEARS Previous Janitorial Management experience a MUST

Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.

Ability to create and forecast productivity, staffing and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.

Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.

FACILITIES SERVICED

General Offices – Medical Facilities – Industrial Sites

EDUCATION/TRAINING REQUIRED:

High School diploma or equivalent

Five years' management experience

College degree (preferred)

PHYSICAL REQUIREMENTS:

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

Must have good balance and coordination.

The physical requirements of this position are medium work - exerting up to 40 lbs. of force occasionally and/or up to 50 lbs. of force frequently.

The position is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.

The position may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

EEOC Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.