Benefits:
Company parties
Dental insurance
Health insurance
Paid time off
Vision insurance
Role Purpose
The Operations Manager owns and protects the operational backbone of Life Consultants Inc.
This role exists to ensure the organization operates with:
Financial discipline
Documented and enforced processes
Accurate, timely, decision-ready data
Reliable, well-documented technology systems
Many systems exist today—but not all are fully documented, standardized, or protected from drift. Your responsibility is to design, document, stabilize, and enforce these systems so the organization can scale without breaking.
This is a hands-on execution role for someone who takes pride in accuracy, structure, follow-through, and building systems that hold up under audit, growth, and pressure.
Scope, Authority & Decision Rights
Directly manages Administrative Assistants
Owns operational systems, SOP standards, documentation, and internal controls
Has authority to require compliance with approved operational systems across departments
Partners with department leaders to correct gaps and prevent recurrence
When enforcement is resisted or breaks down, escalation to the CEO is expected and supported, not penalized
Does not manage clinical, HR, or program staff
This role is accountable for systems and enforcement, not for managing departmental personnel.
Core Responsibilities
Own Accounts Payable and Accounts Receivable with strict controls
Ensure:
Accurate coding
Proper approvals prior to release
Zero duplicated, missed, or unsupported transactions
Maintain audit-ready financial documentation at all times
Coordinate with CPA and bookkeeping partners; deliver complete, accurate data on schedule
Surface financial risks early with corrective action plans
Create, validate, and maintain operational and administrative reports
Ensure data accuracy, consistency, and timeliness
Track work, deadlines, and dependencies using ClickUp (or equivalent)
Identify systemic breakdowns and implement permanent fixes, not workarounds
Establish and maintain a clear reporting cadence leadership can rely on
Develop, maintain, and enforce operational and technology SOPs
Review departmental SOPs for clarity, consistency, and alignment
Ensure systems are followed once documented—preventing drift over time
Maintain version control, audit trails, and documentation standards
Set up, maintain, and troubleshoot office technology (hardware, software, access)
Coordinate vendors and manage permissions and access controls
Provide basic technical support and training to staff
Maintain clear documentation for system setup and troubleshooting
Ensure office facilities are safe, functional, and well-maintained
Coordinate vendors, repairs, and supplies
Ensure issues are resolved permanently—not revisited repeatedly
How Priorities Are Set
When tradeoffs arise, work is prioritized in the following order:
Compliance, audit, and financial risk
Core operational systems that affect multiple departments
Time-sensitive executive and regulatory deadlines
Facilities and technology issues that block execution
You will not be expected to solve everything at once—but you are expected to surface risks early and recommend priorities clearly.
What Success Looks Like (First 90 Days)
By Day 90:
Core operational SOPs are documented, validated, and actively in use
AP/AR runs cleanly with zero preventable errors (clearly defined and tracked)
A weekly operational reporting cadence is established and followed
Known operational and financial risks are documented with mitigation plans
Leadership can rely on data and systems without re-checking work
Success is measured through evidence, documentation, and outcomes, not effort.
Reporting & Operating Rhythm
This role reports directly to the CEO.
Operating expectations:
Structured check-ins with clear agendas
Proactive communication—no surprises
Problems surfaced early, with options and recommendations
Deadlines are real and non-negotiable
Silence, delay, or undocumented work creates risk and is treated as a failure mode
The CEO values operators who bring clarity, close loops, and reduce noise over time.
What This Role Is Not
Not a clinical or HR role
Not creative or improvisational
Not a relationship-first or sales role
Not a role for people who dislike repetition, controls, audits, or accountability
Not a role for people who need close direction to execute
Before You Apply
(Read Carefully)
You will likely not enjoy this role if:
You dislike enforcing standards or holding firm under resistance
You need frequent reassurance or emotional processing
You prefer loosely structured or flexible environments
You avoid direct accountability or hard deadlines
Required Competencies
Exceptional attention to detail
Strong documentation discipline
High personal accountability and follow-through
Comfort enforcing standards with peers
Systems and technology aptitude
Ability to operate independently under pressure
Growth & Upside
As systems stabilize:
Firefighting decreases
Influence and decision leverage increase
Trust and autonomy expand
Scope may grow based on performance and organizational needs
This role is designed to become calmer and more strategic over time, not more chaotic.
Final Note:
If you take pride in building systems that work every day, hold up under scrutiny, and reduce organizational risk—and you want real ownership without hand-holding—this role was built for you.