Position Summary: Operations Manager
Location: Washington, DC
Overview:
This leadership role is responsible for ensuring the smooth, day-to-day functioning of a major law office in DC while also supporting broader operational needs in another key office. The position focuses on creating an efficient, welcoming, and high-standard environment for attorneys and staff, partnering closely with leadership on budgeting, facilities, and administrative initiatives.
Key Responsibilities:
Manage all aspects of daily office operations, including facilities, mailroom, hospitality, and supplies
Oversee and mentor a team of office services professionals and front desk staff, providing clear guidance and regular feedback
Act as the main point of contact for property management and external vendors, maintaining strong relationships to support office needs
Collaborate with leadership on budget planning, expense monitoring, and broader administrative projects
Help coordinate in-office and client events, ensuring smooth execution and an excellent guest experience
Support a positive, collaborative office culture and act as a go-to resource for staff and attorneys
Assist with onboarding new team members and ensure office readiness and support coverage
Work closely with HR on recruiting efforts, employee relations, and policy adherence
What You’ll Need:
At least 6 years of experience managing office operations in a law firm or professional services setting
A polished, professional, and confident approach, with a strong focus on client service
Demonstrated leadership skills and experience managing and developing a team
Excellent organizational and interpersonal skills; able to work effectively with a range of personalities and practice groups
Proficiency in Microsoft Office and office management tools
Openness to occasional travel to another office as needed
Bonus Points:
Bachelor’s degree preferred
Key Strengths:
Strong communication and organizational abilities
Detail-oriented and proactive in handling multiple tasks
Professional and discreet when working with sensitive information
Flexible, solutions-oriented mindset
A genuine commitment to creating a positive, high-quality office experience