Benefits:

Holiday pay

401(k)

Health insurance

Paid time off

Operations Manager

Access Control | Hands-On Leadership | Performance-Based Compensation

Voyager Access, Inc. is a growing access control and technology company serving hospitality and commercial clients across the U.S. We’re hiring an Operations Manager who wants real ownership of execution, people, and results.

This is a hands-on role. You will personally manage projects, handle customer escalations, and lead the operations team. This is not an oversight-only or purely strategic position.

Compensation

Competitive base salary

Performance-based incentive compensation tied to individual results and overall company performance

This role is designed for someone who wants to be rewarded for owning outcomes.

What You’ll Own

End-to-end execution from sales handoff through project completion, service, and financial closeout

Direct project management on large or complex access control projects

Final escalation ownership for customer and internal issues

People leadership: setting expectations, checking work, and holding team members accountable

Financial discipline: billing accuracy, WIP oversight, margin protection, and timely closeout

Improving systems, processes, and team structure to support growth

Minimum Requirements (Please Read)

Access control, electronic security, low-voltage, or closely related industry experience

Hands-on project management experience (personally ran projects, not oversight-only)

People management experience with direct reports

Comfort managing project financials (billing, margins, closeout)

Comfortable enforcing standards and addressing issues directly

What Success Looks Like

Customers are taken care of, even when issues arise

Projects are managed actively, not reactively

Billing is accurate, timely, and complete

The operations team is clear, accountable, and effective

Operations scale as the company grows

This Role Is Probably Not a Fit If You…

Avoid conflict or difficult conversations

Prefer consensus over clear decision-making

Feel drained by escalation, pressure, or urgency

Want a purely strategic or oversight-only role

Prefer steady-state environments over growth and change

Location & Work Environment

Remote role based in the Midwest, Mid-Atlantic, or Northeast U.S.

Travel approximately 2–3 times per quarter

Full-time, exempt position

If you enjoy owning outcomes, managing projects directly, and being rewarded for performance, we’d like to talk.

This is a remote position.