Operations Officer

Make an impact where it matters most.

This is an opportunity to step into a highly visible leadership role where operational excellence, technology, and people leadership intersect. As Operations Officer, you’ll help drive efficiency, ensure regulatory strength, and elevate the day-to-day experience for both employees and customers - all while influencing the future direction of the organization.

What’s in it for you

• A leadership role with direct influence on operational strategy and performance
• The opportunity to partner closely with executive leadership and key decision-makers
• Broad exposure across operations, deposit services, and technology
• A chance to lead meaningful process improvements that drive efficiency and growth
• A professional, collaborative environment that values accountability and results

This role will be responsible for

• Directing daily operational activities to maximize efficiency and support growth and profitability
• Providing leadership and oversight to Deposit Operations and IT functions
• Serving as the primary liaison with the core software provider
• Ensuring the bank’s IT network operates securely, efficiently, and within budget
• Coordinating with information security and business continuity leaders to meet or exceed regulatory standards
• Reviewing, developing, and implementing operational policies, procedures, and programs
• Identifying process gaps and implementing organizational improvements
• Ensuring cross-training within the Operations team for consistency and continuity

Expectations will include

• Maintaining the highest standards of confidentiality, risk management, and regulatory compliance
• Delivering prompt, professional, and customer-focused service
• Demonstrating strong judgment and decision-making in a fast-paced environment
• Collaborating across departments to align operations with organizational goals
• Leading by example with professionalism, accountability, and integrity

A qualified candidate will possess the following

• Bachelor’s degree or equivalent professional experience
• Minimum of five years of related operational or banking experience
• Strong understanding of deposit operations, technology, and process management
• Proven ability to prioritize and manage multiple demands under pressure
• Excellent communication, interpersonal, and problem-solving skills
• High level of accuracy, efficiency, and personal accountability
• Ability to successfully pass a background check

*Candidates must be eligible to work in the US as well as meet the qualifications listed above in order to be considered for the Operations Officer job.