Seeking an entrepreneurial customer support and operations person. Exciting opportunity to work in a fun, high-integrity, fast-growing, technical nonprofit!

Your role will be to own the human operations essential to supporting teens starting Hack Clubs end-to-end—28,000 teens now, to double in the next few years.

• Handle onboarding video calls with new Hack Clubbers Provide Hack Clubbers a world-class customer experience in Zoom calls, Slack, and email
• Within a few months, begin to hire staff and build a department
• Work closely with engineering to help identify and design new ways to support teen coders
• Have autonomy in how you make Hack Clubbers happy and how you manage the operations team for maximum impact

This is a job with purpose: Hack Club is inspiring a generation of teenagers to become highly technical builders, innovators, and problem-solvers.

PAY, HOURS, AND BENEFITS

• $56,000 - $64,000 per year to start, to grow with increased responsibilities
• 80% in-office / 20% WFH. Office in Shelburne. 2-3 evenings required per week.
• 4 weeks paid time off plus 11 holidays plus health insurance.
• Hardware stipend of $2,000 (for example, to buy a MacBook Air and big monitor).

QUALIFICATIONS

• Customer service experience
• Management experience
• Excited to work 1:1 with teenagers every day
• Inspired by online communities, gaming, or technology

FULL JOB DESCRIPTION HERE: bit.ly/cust-success-mgr

TO LEARN MORE, feel free to contact our search partner, Charlene Wallace, at charlene@charlenewallace.com, for a confidential exploratory conversation.

Applicants with General Manager, Assistant General Manager, Retail Manager, Customer Service Manager, Customer Service Lead, or Assistant Manager experience could be a great fit for this role!

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Hack Club… Changing the World for the Better

Hack Club is a fun, nonprofit tech startup, run by a small team of young, highly creative engineers, building programs every day for thousands of teenagers from around the world. We support high school coders in starting coding clubs, hackathons, and building awesome projects.

“The most exciting education idea happening in America”

Founded in 2014, now with 25 full-time employees and growing, Hack Club’s mission is to support, inspire and motivate teenagers from all backgrounds to become highly technical and use their computer skills to solve problems. Our goal: to become as ubiquitous, as universal, and as culturally foundational for young people today as the Girl and Boy Scouts were 70 years ago.

To meet a few of the teens in our community, watch this 7-minute documentary on The Hacker Zephyr (youtube.com/watch?v=2BID8_pGuqA), a 10-day cross-country coding trip by train.

Growing fast, we’re supported by tech leaders and Silicon Valley philanthropists.

hackclub.com

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FULL JOB DESCRIPTION HERE: bit.ly/cust-success-mgr