Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Title: Operations & Project Coordinator

Location: Remote (with potential for future onsite work) Employment Type: Full-time

About Us

We are a growing IT consulting company focused on delivering innovative technology solutions and excellent client experiences. We are seeking a highly organized and proactive individual to join our team in a hybrid role that combines the functions of a Dispatch Coordinator, Project Manager, and Office Administrator. This person will play a pivotal role in ensuring smooth daily operations, timely delivery of client services, and strong team coordination.

Position Overview

The Operations & Project Coordinator will serve as the central point of contact for internal teams, clients, and vendors. This role requires strong organizational skills, the ability to prioritize multiple tasks, and a talent for managing both short-term dispatch scheduling and longer-term project timelines. This individual will also manage general administrative functions to ensure the business runs efficiently.

Key Responsibilities

Dispatch Coordination:

Schedule and dispatch technicians for onsite and remote service calls.

Monitor ticket queues and ensure timely response to client issues.

Maintain a centralized calendar for service appointments and resource allocation.

Act as the point of contact for clients regarding scheduling updates or changes.

Project Management:

Plan, coordinate, and oversee IT projects from initiation through completion.

Manage project timelines, budgets, deliverables, and documentation.

Communicate project updates to clients and internal stakeholders.

Identify risks, resolve issues, and ensure projects are delivered on time and within scope.

Office Administration:

Manage vendor relationships, purchasing, and inventory tracking.

Answer phones, handle client requests, open tickets, etc.

Maintain company records and ensure compliance with internal policies.

Any other administrative tasks as assigned.

Qualifications

Required:

5+ years of experience in operations, dispatch coordination, project management, or office administration (IT or technology services industry experience preferred).

Strong multitasking and time management skills.

Excellent communication and customer service skills.

Proficiency with business and project management tools (e.g., IT Glue, Autotask, or similar).

Strong working knowledge of Microsoft Office (Word, PowerPoint, Excel, etc.)

Preferred:

Project Management certification (PMP, CAPM, or similar) is a plus.

Experience in IT Managed Services or IT Consulting environment.

Ability to thrive in a fast-paced, dynamic environment with changing priorities.

Work Environment

This role is currently fully remote, with regular virtual meetings and coordination across distributed teams.

Future onsite work at company offices or client locations may be required, depending on business needs (travel will be communicated in advance).

Compensation & Benefits

Competitive salary based on experience

Health, dental, and vision insurance options

Paid time off and company holidays

Professional development opportunities

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.