Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Company Overview

Welte Electronic Systems LLC is a locally owned and operated provider of security alarm and fire alarm solutions. We design, install, monitor, and service residential and commercial systems across Connecticut and New York. Our mission is to deliver reliable protection with excellent customer service and smart, customized technology.

Job Description

We’re hiring an Operations & Scheduling Coordinator to oversee technician scheduling, support project operations, and keep our field service team running efficiently. If you’re highly organized, detail-oriented, and enjoy problem-solving, this role is a great fit.

You’ll work closely with the owner, customers, and our technicians to ensure jobs are scheduled accurately, inventory is ready, and projects are completed on time.

Responsibilities

Coordinate and manage technician schedules for installs, service calls, and inspections

Serve as main point of contact for scheduling changes and customer updates

Track job progress and follow up with technicians on daily updates

Dispatch urgent service calls and optimize routes for field techs

Monitor inventory levels in office and vans; create purchase orders as needed

Notify customers of upcoming appointments and confirm details

Document project updates, service records, and materials used

Communicate proactively to adjust expectations when delays occur

Support technicians with remote troubleshooting and job prep

Qualifications

3+ years of experience in operations, scheduling, or dispatch (service or trades preferred)

Strong communication and problem-solving skills

Proficiency with Excel and scheduling or service software (e.g., Jobber, ServiceTitan, simPRO)

Detail-oriented and able to manage multiple priorities under pressure

Familiarity with the low voltage, security, or fire alarm industry is a plus

Reliable, accountable, and team-oriented

Compensation & Benefits

Competitive pay based on experience

Paid time off and paid holidays

Opportunities for growth and advancement

Collaborative team culture in a growing company

Bonus potential based on performance and company goals

Apply Now

If you’re a proactive, organized professional looking to join a reliable and respected company, we want to hear from you! Apply today with your resume and a short note explaining why you're a great fit.