Job Description

Job Description

For over 89 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

Currently, we have an immediate opening for a Operations Services Specialist II to join our team! The Operations Services Specialists II is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries, processing levies, subpoenas, and wire transfers. Operations services specialists interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services.

Primary Responsibilities:

• Managing, processing and maintaining member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, wire transfers and transactions (e.g., new membership).
• Reviewing and researching account notification, determining appropriate action, and processing required information to disposition member accounts that are inactive or dormant, or accounts of deceased members.
• Processing mail, researching member inquiries, and processing levies and subpoenas.
• Processing and managing vehicle title transactions, ensuring compliance with all state and federal regulations.
• Coordinating the registration and transfer of titles for both new and used vehicles, including lienholder documents and other necessary paperwork.
• Preparing and submitting required DMV forms, ensuring timely processing and adherence to deadlines.
• Confirming required documentation is sent to DMV within required timelines to secure our interest in loan collateral. Escalate to leadership any situations where the Credit Union’s security is in jeopardy.
• Researching and resolving DMV questions, issues, and discrepancies while supporting Member Experience teams with DMV requests and DNA activities.

Basic Qualifications:

• Education: High school diploma or GED.
• Experience processing fiduciary accounts and deposit accounts, IRAs, performing account maintenance, and wire transfers, consumer lending, consumer loan servicing.
• Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum two years’ experience at a bank/credit union

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.