Benefits:

401(k)

Competitive salary

Health insurance

Paid time off

Training & development

Title: Operations Specialist Location: Chicago, IL (O‘Hare area; remote initially, then on-site) Job Type: Full-time, W2 Salary Range: 55,000–55,000–75,000 per year

Summary: Handle end-to-end cross-border logistics operations: booking, documentation, shipment tracking, exception resolution, data entry, and reporting.

Key Responsibilities:

Process air/ocean bookings, customs docs, and track shipments

Resolve exceptions (delays, damages, customs issues)

Coordinate with airlines, overseas agents, last-mile carriers

Maintain accurate data in WMS

Support cost reconciliation and billing

Generate operational reports (transit time, carrier performance)

Requirements:

1+ year international freight forwarding or cross-border logistics experience

Familiar with WMS/TMS; Lingxing experience a plus

Detail-oriented and accountable

Bilingual in English and Chinese

Basic knowledge of U.S. customs clearance preferred

Willing to work on-site near O‘Hare after initial period