Job Description

What you get to do in this role:

The Operations Specialists plays a critical role in maintaining the business rhythm and supporting strategic initiatives of the Global Workforce Innovation and Culture (GWIC) team. You will support the execution of GWIC’s strategy, working closely with the Chief of Staff, operations and program managers, and subject matter experts across GWIC. Cross-functional collaboration and strong stakeholder management are necessary to succeed in this role.

This position is ideal for individuals who are solutions-driven and eager to solve complex problems into simplified, adaptable systems. We encourage curiosity, embodying strong emotional intelligence and empathy, embracing a “fail fast, learn, and grow forward” mentality, and passion for helping people unlock their greatest potential.

Day-to-day GWIC operational support

• Support the operations of maintaining GWIC’s business rhythm, ensuring GWIC’s strategy is successfully executed and aligned with GP and Corporate priorities, including:
  • Help develop, roll-out, implement, and monitor progress of GWIC team OKRs
  • Corporate and Global People priorities alignment
  • EVS action planning
• Support team budget management, monitoring team and program spend, Purchase Orders, Vendor Risk Assessments, and expense processing
• Partner and/or drive team-wide experiences, events, and enablement (eg- all team meetings, team building, L&D enablement)
• Manage internal GWIC team systems, such as team OneDrive, Teams channels, etc.
• Create, manage, and maintain the GWIC team’s SharePoint site to keep the broader ServiceNow employee base informed on GWIC’s employee offerings

Data management and analytics

• Stay abreast of People, ESG, and Social Impact industry trends; oversee industry benchmarking and market intelligence that informs GWIC’s strategy and progress of employee belonging, culture, and external recognition.
• Develop and maintain recurring regulatory and executive-level reporting deliverables, such as corporate filings, investor inquiries, customer and partner request for proposals (RFPs), quarterly business reviews (QBRs), team roadmap, etc.
• Use and maintain GWIC’s workplace instance on ESG Management and Reporting (ESGM) to support regulatory reporting and external inquiries
• Maintain consistent GWIC messaging and information across all internal ServiceNow communications channels (Knowledge Base articles, Workvivo, GWIC SharePoint, Onboarding, Learning & Development trainings, etc.), partnering with GWIC Exec Communications lead, Employee Communications team and GP stakeholders to ensure up-to-date messaging

Program management

• Support end-to-end planning and execution of culture programs that strengthen employee experiences, including logistics, communications, scheduling, and post-program tracking to ensure seamless participant experiences and operational excellence.
• Partner with internal teams, EBG leads, and external partners to ensure alignment on program goals, deliverables, and timelines
• Maintain accurate records of participant data, timelines, and program outcomes; prepare reports and dashboards to track program impact and inform program decisions.

Strategic projects and initiatives

• Lead small cross-functional projects or process changes end-to-end (requirements to implementation to measurement)
• Provide support for events led by the GWIC team and/or the Chief Workforce Innovation Officer
• Support ad-hoc projects and initiatives from the Office of the CWIO

Qualifications

To be successful in this role you have:

• 3-5 years’ experience in operations, program management or a similar role
• Proven experience owning projects and/or operational processes end-to-end.
• Strong written and verbal communication skills; stakeholder management experience and proficiency in cross-function collaboration
• A problem solver who can assess complex problems, consider multiple perspectives and draw conclusions and action plans based on data and logical reasoning
• Comfortable operating with ambiguity and adaptable to change; embraces change as positive growth
• Comfortable working with and managing across various data sources. Experience with Excel, BI (Tableau) tools preferred
• Familiarity with ticketing/CRM systems and project tools, bonus working in a ServiceNow platform environment
• Education: Bachelor’s degree or equivalent practical experience; certifications optional

For positions in this location, we offer a base pay of $102,600 - $169,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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