Benefits:
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
Operations Specialist
Colchester, CT On-site M-F Exempt Full-Time | Competitive Annual Salary Range $60,000 - $80,000
About Phraction Management LLC
Phraction is a registered investment advisory firm headquartered in Colchester, Connecticut. We provide investment management and family office consulting services to a select group of ultra-high-net-worth (UHNW) clients. Our firm is built on a foundation of discretion, transparency, and integrity.
Why Join Us?
At Phraction, you’ll join a close-knit, mission-driven team that values precision, trust, and innovation. We offer:
A flexible hybrid work environment
Comprehensive benefits including medical, dental, vision, and life insurance
Company-sponsored SEP retirement plan
Paid time off and a commitment to work-life balance
Growth opportunities in a dynamic and evolving firm
The Role
We’re seeking an Operations Specialist who will play a critical role in delivering a high-touch, seamless client experience. This position serves as the primary service and relationship contact for a designated group of clients while also providing cross-coverage support to ensure continuity of service across the firm.
This role coordinates all aspects of client onboarding, ongoing service delivery, workflow intake, document management, and client communications. The Operations Specialist also leads intake and management of incoming communications through the firm’s shared inbox and main office phone line, supports custodial and operational requests, contributes to company brand support activities, and assists internal leaders with documentation and project tracking.
This is an ideal opportunity for a detail-oriented, client-focused professional who thrives in a collaborative and regulated environment.
Key Responsibilities
🔹 Client Onboarding & Relationship Support
Serve as the primary point of contact for designated client inquiries providing proactive, timely, and professional client support
Coordinate new client onboarding, including account opening, documentation, and custodian setup
Schedule client meetings and support meeting preparation
Draft and distribute client communications, including agendas, follow-ups, service updates, and regulatory notices
🔹 Operational & Custodial Support
Process account maintenance requests, including address changes, beneficiary updates, and money movements
Liaise with custodians and vendors to resolve account or service issues
Maintain accurate and up-to-date client records in CRM and portfolio management systems
Monitor workflows to ensure timely completion and compliance alignment
🔹 Internal & Brand Support
Support internal leaders with documentation, meeting notes, and project tracking
Assist with firm branding efforts, including coordination with design vendors and maintenance of client-facing materials
Assist with vault organization and compliance-aligned document management practices
What You Bring
Bachelor’s degree in Business, Finance, or a related field - or equivalent relevant experience
2–4 years of experience in client service, operations, or financial services support preferred
Strong organizational skills with exceptional attention to detail
Polished written and verbal communication skills
Ability to manage multiple priorities with accuracy and follow-through
Proficiency with Microsoft Office and comfort using CRM platforms, document storage systems, and communication tools
Commitment to confidentiality, professionalism, and client service excellence
Comfort operating in a regulated, high-accountability environment
Phraction is an equal opportunity employer committed to creating an inclusive workplace for all. We welcome applications from individuals of all backgrounds and identities. Employment decisions are based on business needs, job requirements, and individual qualifications.