About Terrain Pharmaceuticals

Terrain Pharmaceuticals is a virtual pharmaceutical manufacturer and industry leader in non-addictive pain relief. We are committed to improving patient outcomes through innovative product development, efficient operational practices, and seamless partnerships across the healthcare supply chain. As a virtual manufacturer, we rely on agile, cross-functional operations to ensure quality, compliance, and timely delivery of our products.

Position Summary: Operations Specialist

The Operations Specialist plays a central role in ensuring the smooth execution of core business processes across the sales order lifecycle, purchase order management, invoicing, inventory control, and logistics. Reporting directly to the VP of Operations, this individual contributor will work collaboratively with internal teams and external partners including 3PLs, CMOs/CPOs, and carriers to ensure timely and accurate product movement and documentation.This is a hybrid role based in St. Petersburg, FL, with an in-office requirement of at least three days per week.

Key Responsibilities

• Manage daily sales order processing, purchase orders, and invoicing in NetSuite
• Coordinate inventory movements and reconciliations across 3PLs and contract manufacturers
• Oversee outbound logistics including shipping coordination, carrier scheduling, and tracking
• Serve as the primary point of contact for 3PLs, CMOs/CPOs, and distribution partners
• Monitor and maintain accurate inventory data and documentation in NetSuite
• Generate and review operational reports for order status, fulfillment, and inventory health
• Support root cause analysis and resolution for shipping delays, inventory discrepancies, or order issues
• Collaborate cross-functionally with Finance, Sales, and Quality teams to ensure operational alignment
• Assist with continuous improvement initiatives for process efficiency and data accuracy

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or related field preferred
• 3–5 years of experience in operations, supply chain, or logistics — pharma, biotech, or life sciences preferred
• Experience using NetSuite or similar ERP systems is required
• Strong understanding of order fulfillment, shipping/logistics, and inventory control
• Experience working with third-party logistics providers (3PLs) and contract manufacturers
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Excellent communication skills and ability to work effectively with cross-functional teams
• Familiarity with cGMP and/or regulated product handling
• Prior experience in a virtual manufacturing or distributed supply chain model (preferred)
• Proactive problem-solver with continuous improvement mindset (required)

Compensation & Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• Hybrid work flexibility