Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Building Stronger Communities

At Joyous Ventures, we provide immediate and compassionate support to individuals and families experiencing homelessness or crisis. Our services are delivered by a dedicated Social Services Team that helps participants navigate complex systems and access vital resources.

We assist participants with:

Healthcare access—including identifying a medical home, dental care, and wellness programs

Linkages to mental health and substance use services

Benefit enrollment—including health insurance and income support

In-house mental health counseling, therapy, and support groups addressing emotional well-being and relationship challenges

Life skills development to foster independence

Community reintegration through social activities, resource connections, and community engagement

Transportation and accompaniment services

Other essential services to promote housing stability

Join Our Team: Operations Supervisor

We’re looking for a compassionate and mission‑driven Operations Supervisor to support the overnight operations of our Interim Housing Program. In this role, you’ll help maintain a safe, stable, and welcoming environment for individuals and families experiencing homelessness.

You’ll provide on‑site leadership to overnight staff, support residents with dignity, and ensure smooth, consistent operations during the hours when stability and care matter most.

Job Summary The Operations Supervisor is responsible for maintaining a safe, respectful, and dignified environment for both participants and staff. This fast-paced, client-facing role requires patience, empathy, and a commitment to working with individuals impacted by homelessness, mental illness, substance use, and trauma.

Key Responsibilities

Enforce Joyous Ventures’ rules and regulations consistently

Guide and support overnight staff, ensuring duties are completed effectively and in alignment with program expectations.

Maintain a secure, stable environment by monitoring the facility, responding to concerns, and supporting residents with compassion.

Respond promptly to emergencies or incidents (e.g., theft, accidents, medical needs)

Conduct facility walkthroughs, manage incident response, complete required documentation, and ensure operational tasks are carried out accurately.

De-escalate conflicts with support from the Program Manager and Clinical Social Worker

Assist with basic needs, help resolve conflicts, and use trauma‑informed de‑escalation techniques when challenges arise.

Manage emergency situations, including contacting law enforcement when necessary

Monitor security cameras to ensure ongoing safety

Complete accurate, timely incident reports

Ensure shared spaces remain orderly, safe, and reflective of a trauma‑informed, resident‑centered approach.

Provide clear, detailed handoff notes and incident summaries to daytime leadership to ensure continuity of care.

Skills & Qualifications

Experience in shelter, housing, social services, or related community‑based work

Strong leadership, communication, and problem‑solving skills

Ability to remain calm, compassionate, and professional in challenging situations

Familiarity with trauma‑informed care, crisis response, or de‑escalation practices

Ability to work consistent overnight shifts, including weekends or holidays as needed

Willingness and ability to travel between program sites for staff support, operational needs, trainings, or emergency coverage

Certifications Required:

Food Handler Certification

BLS/CPR Certification

Equal Opportunity Statement

Joyous Ventures is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other protected classification under federal, state, or local law.