Position Summary: The Operations Supervisor – Transportation is responsible for overseeing daily transportation operations, ensuring safety, efficiency, and compliance with company and regulatory standards. This role manages drivers, monitors route performance, and drives continuous improvement in delivery operations.

Key Responsibilities:

Supervise and manage daily transportation operations, including dispatch and route execution

Monitor driver performance, safety compliance, and productivity metrics

Ensure all deliveries meet service standards and time commitments

Conduct ride-alongs, audits, and performance evaluations for drivers

Enforce company safety policies, including seatbelt use, distracted driving, and traffic compliance

Investigate incidents, accidents, and service failures; implement corrective actions

Utilize GroundCloud systems for route tracking, compliance monitoring, and reporting

Coordinate with terminal management and logistics teams to optimize route planning

Train, coach, and discipline drivers as needed to maintain high performance standards

Manage staffing levels, scheduling, and workload distribution

Maintain accurate records of performance, incidents, and payroll-related items

Qualifications:

Previous experience in transportation, logistics, or delivery operations required

Prior FedEx or last-mile delivery experience strongly preferred

Experience using GroundCloud or similar fleet management software preferred

Strong leadership and team management skills

Knowledge of DOT regulations and transportation safety standards

Ability to handle high-pressure situations and make quick decisions

Excellent communication and organizational skills

Preferred Skills:

Route optimization and dispatch experience

Performance management and employee coaching

Data analysis and reporting (KPIs, service failures, safety metrics)

Conflict resolution and problem-solving skills

Work Environment:

Fast-paced transportation and logistics setting

Requires early mornings, weekends, and extended hours as needed

Combination of office and field work (ride-alongs, yard checks, etc.)