Job Description

Job Summary: The Operations Support Manager is responsible for leading a team and managing day-to-day operations to ensure consistent, high-quality execution across the portfolio. This role is accountable for team performance, operational delivery, and maintaining efficient workflows that support broader business objectives.The Operations Support Manager makes tactical decisions that impact both the immediate team and cross-functional efforts, ensuring alignment, prioritization, and execution. Working closely with Directors and cross-functional partners, this role plays a critical part in driving operational effectiveness, developing team members, and fostering a high-performing, collaborative environment.

Essential Functions:

• Leads, coaches, and develops a team of Specialists and/or Leads, driving performance, accountability, and continuous professional growth.

• Sets clear expectations, priorities, and goals aligned with operational and strategic objectives while fostering a collaborative, high-performance culture.

• Manages day-to-day operations and workflows to ensure seamless execution, overseeing team output for accuracy, consistency, and timeliness.

• Allocates resources and prioritizes work to meet deadlines and evolving business needs while resolving escalations and removing workflow barriers.

• Makes tactical decisions that impact team operations and cross-functional execution, adjusting priorities and workflows as needed and escalating high-risk issues appropriately.

• Partners with Directors and cross-functional teams to align on priorities, coordinate initiatives, and ensure successful execution of projects and programs.

• Serves as a key point of contact for team-related initiatives, ensuring clear and consistent communication across stakeholders.

• Identifies operational challenges and drives process improvement initiatives to enhance efficiency, scalability, and effectiveness.

• Implements and reinforces standardized processes, tools, and best practices while ensuring documentation is maintained and consistently utilized.

• Oversees reporting, data accuracy, and performance tracking; monitors key metrics; identifies trends; and provides insights and recommendations to leadership to improve outcomes.

Qualifications

Education & Experience:

• Bachelor’s degree required.
• 4–7+ years of experience in operations, real estate, consulting, or a related field, including experience managing teams and driving performance outcomes.

Qualifications:

• Proven ability to lead, coach, and develop high-performing teams
• Demonstrated ability to make sound tactical decisions in a fast-paced environment
• Strong organizational and prioritization skills with the ability to manage multiple workstreams
• Experience partnering cross-functionally and aligning diverse stakeholders
• Proficiency with tools such as Excel or Google Sheets, Asana (or similar platforms), and SharePoint
• Strong verbal and written communication skills, with the ability to influence and collaborate effectively
• Analytical mindset with the ability to leverage data for decision-making and process improvement

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $105,000 - $110,000 plus annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions.
• Paid Vacation, 14 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Application Deadline: The initial deadline for applications is 5/10/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.