Operations Support Manager

SERVPRO of Omaha Southwest

Operations Support Manager

Omaha, NE
Full Time
Paid
  • Responsibilities

    Benefits:

    On Site Gym/Fitness Room

    Health insurance

    Paid time off

    Profit sharing

    Training & development

    Vision insurance

    401(k) matching

    Dental insurance

    Help Keep Our Teams Ready to Respond

    At SERVPRO Team Toft, we know that exceptional customer service starts long before our crews arrive on a job site. It starts with organized operations, reliable equipment, stocked vehicles, and a warehouse that runs efficiently.

    We're looking for an Operations Support Manager to oversee our warehouse, fleet, equipment, tools, inventory, and facilities. This role is responsible for ensuring our technicians have the resources they need to deliver outstanding service every day.

    If you're organized, mechanically inclined, enjoy improving processes, and take pride in keeping operations running smoothly, we'd love to meet you.

    What You'll Do

    As the Warehouse & Asset Manager, you'll oversee the day-to-day operations that support our restoration and reconstruction teams, including:

    Warehouse Operations

    Manage the daily operation of our 44,000-square-foot warehouse

    Maintain a clean, organized, safe, and efficient work environment

    Coordinate shipping, receiving, equipment staging, and material storage

    Improve warehouse organization and operational efficiency

    Ensure technicians can quickly access the equipment and materials they need

    Fleet Management

    Oversee approximately 40 company vehicles

    Schedule preventative maintenance and repairs

    Coordinate registrations, licensing, inspections, and DOT compliance

    Track maintenance records, fuel usage, and vehicle conditions

    Work with repair vendors to minimize downtime

    Equipment & Tool Management

    Maintain restoration equipment and company tools

    Develop preventative maintenance schedules

    Coordinate equipment repairs and warranty claims

    Assign tools and equipment to employees

    Track tool accountability and replacement needs

    Ensure equipment is clean, tested, and ready for deployment

    Inventory & Purchasing

    Maintain inventory levels for equipment, PPE, tools, chemicals, building materials, and warehouse supplies

    Perform cycle counts and physical inventories

    Monitor inventory accuracy and minimize shrinkage

    Order supplies and maintain strong vendor relationships

    Recommend cost-saving purchasing opportunities

    Facilities & Logistics

    Coordinate facility maintenance and repairs

    Oversee HVAC, plumbing, electrical, lighting, and security systems

    Manage warehouse improvements and contractor relationships

    Coordinate movement of equipment, trailers, and materials

    Support emergency response mobilizations and special projects

    Leadership & Coordination

    This position supervises one Warehouse Technician and coordinates warehouse operations across the company.

    While Restoration Technicians report to their department managers, this role provides direction to technicians while they are in the warehouse by:

    Coordinating equipment returns and cleaning

    Assigning warehouse tasks and daily priorities

    Ensuring vehicles are stocked and job-ready

    Managing tool accountability

    Maintaining warehouse organization and operational standards

    Supporting efficient loading and unloading of vehicles

    What We're Looking For

    Required Qualifications

    5+ years of experience in warehouse, logistics, fleet, or operations management

    Previous leadership or supervisory experience

    Strong mechanical aptitude

    Experience managing inventory and company assets

    Excellent organizational and problem-solving skills

    Ability to prioritize multiple projects in a fast-paced environment

    Valid driver's license

    Forklift certification (or ability to obtain)

    Proficiency with Microsoft Office

    Preferred Qualifications

    Restoration or construction industry experience

    OSHA knowledge

    Experience with inventory management or CMMS software

    Knowledge of preventative maintenance programs

    The Ideal Candidate

    Organized and detail-oriented

    Hands-on with strong mechanical skills

    Process-driven and accountable

    Self-motivated and dependable

    Calm under pressure

    Financially responsible

    Strong communicator who works well with multiple departments

    Committed to continuous improvement and operational excellence

    Benefits

    Starting Day 1

    $1,500 Employee Referral Bonus

    Six Paid Holidays

    PTO (up to 11 accrued days annually)

    On-site gym/fitness room

    Uniforms, tools, and PPE provided

    After 60 Days

    50% Employer-Paid Health Insurance (Blue Cross Blue Shield)

    Dental Insurance

    Vision Insurance

    Heritage Family/ Global Life Supplemental Benefits

    After 6 Months

    401(k) with up to a 4% Company Match

    Profit Sharing

    Career Advancement Opportunities

    After 1 Year

    $1,000 Annual Work Anniversary Bonus (paid each year)

    Ready to Apply?

    If you enjoy cleaning, take pride in quality work, and want to help people recover after life's unexpected disasters, we'd love to meet you. Apply today and become part of the SERVPRO Team Toft family.

    Employment Requirements

    All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process.

    Each SERVPRO® Franchise is independently owned and operated.

    All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.