We are seeking a highly adaptable, full-time Operations Support Specialist to assist across all departments of our property management company. This role will involve hands-on learning of each position within the company, starting with the Repair Coordination Department, and expanding into leasing, compliance, administrative support, and operations. This individual will serve as a versatile team member who can step in where needed to support vacations, workflow peaks, and special projects. Responsibilities: Ideal Candidate Profile • Extremely organized and self-motivated • Comfortable with flexible schedules, emergency response, and high accountability • Skilled at learning new software, systems, and field protocols quickly • Discreet, trustworthy, and capable of handling sensitive situations • A calm and confident communicator who can build trust with tenants, vendors, and team members alike • Comfortable working both in the field and in the office • Interested in leadership and operational growth opportunities over time Primary Responsibilities (Starting in the Repairs Department) • Receive and triage incoming repair requests via phone, text, and system messages • Coordinate with approved vendors and internal technicians to dispatch work orders • Monitor urgent issues, including water leaks, HVAC outages, and emergency repairs • Follow up with tenants and vendors to confirm resolution and satisfaction • Document repair updates in company systems (Buildium, spreadsheets, iNotes, etc.) • Track and record receipts, before/after photos, and final invoices • Assist in preparing estimates for owner approval when needed • Communicate professionally and clearly with tenants about timelines, access, and service expectations General Role Expansion Over Time • Leasing Department – learning application processing, showings, and marketing • Property Compliance – assisting with walkthroughs, property conditions, and follow-up • Admin Support – managing spreadsheets, files, communications, and owner preferences • Rent Ready Coordination – helping prep properties between tenants • Weekend Emergency Coverage – answering the main line and resolving after-hours issues • Eviction Court Shadowing – attending court when needed for contingent or complex cases Qualifications: • Must have reliable transportation and be comfortable visiting properties • Ability to work flexible hours, including weekend and evening availability • Comfortable using Google Workspace (Docs, Sheets, Gmail, Calendar) • Strong communication and follow-through skills • Willingness to learn and grow with the company long-term Compensation: $30,000 - $60,000 yearly

• Ideal Candidate Profile • Extremely organized and self-motivated • Comfortable with flexible schedules, emergency response, and high accountability • Skilled at learning new software, systems, and field protocols quickly • Discreet, trustworthy, and capable of handling sensitive situations • A calm and confident communicator who can build trust with tenants, vendors, and team members alike • Comfortable working both in the field and in the office • Interested in leadership and operational growth opportunities over timePrimary Responsibilities (Starting in the Repairs Department) • Receive and triage incoming repair requests via phone, text, and system messages • Coordinate with approved vendors and internal technicians to dispatch work orders • Monitor urgent issues, including water leaks, HVAC outages, and emergency repairs • Follow up with tenants and vendors to confirm resolution and satisfaction • Document repair updates in company systems (Buildium, spreadsheets, iNotes, etc.) • Track and record receipts, before/after photos, and final invoices • Assist in preparing estimates for owner approval when needed • Communicate professionally and clearly with tenants about timelines, access, and service expectationsGeneral Role Expansion Over Time • Leasing Department – learning application processing, showings, and marketing • Property Compliance – assisting with walkthroughs, property conditions, and follow-up • Admin Support – managing spreadsheets, files, communications, and owner preferences • Rent Ready Coordination – helping prep properties between tenants • Weekend Emergency Coverage – answering the main line and resolving after-hours issues • Eviction Court Shadowing – attending court when needed for contingent or complex cases