SHINE Systems, LLC is seeking a mission-driven Operations Support Specialist to join our team in Charlottesville, Virginia. This position supports operational planning and coordination functions within a high-paced, mission-critical environment, similar in structure to a military 3/5/7 (Operations/Plans/Training) shop. The ideal candidate will bring experience in developing training exercises, operational concepts (CONOPs), and systems that support organizational effectiveness and readiness.

Key Responsibilities Duties include, but are not limited to:

• Plan, coordinate, and synchronize training events, exercises, and operational support requirements.
• Develop and maintain operational documents including CONOPs, training plans, briefings, and timelines.
• Facilitate integration of operational requirements across directorates or work centers.
• Coordinate and manage recurring planning meetings, working groups, and operational syncs.
• Assist in the creation and standardization of processes, systems, and SOPs to improve operational efficiency.
• Track and manage taskers, deliverables, and milestone completion through internal task management systems (e.g., e-Task).
• Prepare and update presentations, charts, and dashboards for senior leaders.
• Conduct after-action reviews (AARs), lessons-learned collection, and performance assessments.
• Draft and edit executive-level correspondence, decision briefs, memorandums, and summary reports.
• Maintain operational continuity documentation and internal knowledge management systems.
• Provide limited executive administrative support when required, such as travel coordination or calendar deconfliction for operational leaders.
• Collect and prepare operating reports and budget expenditures
• Prepare staff summary sheets, memorandum of agreements, and official memos.
• Schedule conference rooms and appointments.
• Maintain internal files and records management.
• Assists in updating/developing office level standard operating procedures (SOP).
• Provides support to the e-Task management system.
• Assists in managing time and labor, as needed.
• Assists in preparation of charts, graphs and narrative information for management or program reports from material provided by higher-level employees.
• Screens incoming correspondence and determines appropriate action.
• Review outgoing correspondence and reports ensuring proper formats, grammar and coordination.
• May require Special Access Program (SAP) access.
• Assist in ensuring procedures are followed for proper maintenance, storage and destruction of all types of records and correspondence.

Experience/ Education:

• 7+ years of experience in military operations, training development, or planning roles.
• 3+ years of experience supporting a directorate-level or operations staff function (e.g., Battalion/Brigade/Division staff, J/G/S-3/5/7).
• Active TS/SCI clearance and CI Polygraph (or willingness to obtain).
• Demonstrated experience in military decision-making processes, training coordination, and operational planning cycles.
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with tools such as SharePoint, Task Management systems, or JOPES.
• Bachelor’s Degree preferred; relevant military training or PME accepted in lieu of degree.
• Excellent written and verbal communication skills; experience producing and presenting briefings to senior leaders.
• Knowledge of Department of Defense (DoD) terminology, practices, and organizational structures.

• Experience supporting Special Access Programs (SAP) or other sensitive operations.
• Previous assignment in joint, interagency, or coalition environments.
• Experience supporting operations in intelligence or national security organizations.