Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Role Summary

The Operations Support Team Member is responsible for supporting both customer-facing operations and warehouse activities. This role is essential in ensuring a smooth customer experience by coordinating installations, managing communication, and maintaining accurate inventory.

Responsibilities

Warehouse & Inventory Support

Unload carpet and materials from trucks safely and efficiently

Operate forklifts to move inventory

Load carpet and materials onto installers’ vehicles accurately and quickly

Pull, prepare, and stage materials for installations

Load products safely and efficiently

Conduct cycle counts and maintain inventory accuracy

Assist with physical inventory and reporting

Customer & Project Coordination

Schedule and confirm installation appointments

Track project progress and manage service calls

Serve as the main point of contact for customers and partners

Coordinate with installers to meet timelines and quality standards

Resolve customer issues and escalate when needed

Team Support

Work closely with installers and internal teams

Maintain organized records and documentation

Support daily operational goals

Qualifications

High school diploma or equivalent

1–3 years of experience in operations, customer service, or warehouse support

Strong organizational and multitasking skills

Excellent communication skills (written and verbal)

Proficiency in Microsoft Office

Ability to lift to 50 lbs. and work in varying conditions

Preferred:

Forklift certification (or willingness to obtain)