As the Operations & Administrative Coordinator at BridgeHaus, you will play a vital role in supporting multiple departments and ensuring seamless day-to-day operations. This position requires a highly organized, adaptable, and customer-service–oriented professional who thrives in a fast-paced environment. You’ll oversee our cleaning division, provide critical support to the Leasing Team, and assist our Property Management and Operations departments.

Key Responsibilities

• Manage the Cleaning Division of BridgeHaus

• Oversee the division’s CRM system: input, track, and update client and appointment information

• Schedule, coordinate, and manage cleaning appointments with multiple cleaners and clients to ensure timeliness and quality

• Onboard new clients with professionalism and attention to detail, ensuring a seamless experience

• Provide exceptional customer service, maintaining consistency and reliability throughout the client lifecycle

• Monitor client satisfaction and follow up regularly to instill confidence and peace of mind

• Support process improvements and uphold BridgeHaus’ commitment to excellence, transparency, and efficiency

• Support the Leasing Team

• Assist with property-related errands including:

• Delivering/collecting documents and items to/from properties

• Picking up/dropping off at the post office

• Supporting showings or other leasing-related needs as directed

• Provide on-the-ground assistance to ensure smooth leasing operations and a badass, can-do vibe in every interaction

• Support the Property Management & Operations Departments

• Answer incoming phone calls and emails as needed, delivering professional and empathetic communication

• Help manage the key box system to ensure accurate tracking of property keys

• Step in to support team members with urgent or unexpected tasks, ensuring peace of mind for owners, residents, and vendors

• Collaborate across departments to meet organizational needs.

Qualifications & Attributes

• 3-5+ years relevant experience

• Strong organizational skills with high attention to detail

• Excellent communication skills (verbal and written)

• Customer-service mindset with the ability to build strong relationships

• Proficiency with CRM systems and comfort learning new software tools

• Ability to multitask and prioritize effectively in a dynamic environment

• Valid driver’s license and reliable transportation

• Flexible, proactive, and energized — ready to jump in wherever needed

• Embody the BridgeHaus vibe: bold, accountable, fearless, and fun

• Written and conversational fluency in English and Spanish a must