Benefits:

Dental insurance

Health insurance

Profit sharing

Company parties

Competitive salary

ZKTeco WFM, a leader in employee time clocks and SaaS-based workforce data collection solutions, seeks a Operations and HR Manager to oversee business operations and HR processes for a team of 30–40 employees, including overseas staff. This hybrid role ensures efficient operations, fosters a positive work culture, and aligns strategies with organizational goals. The selected candidate will be supported by at least one administrative resource.

Key Responsibilities

Operational Management

Oversee and streamline workflows to enhance efficiency.

Implement and monitor standard operating procedures (SOPs).

Allocate resources to meet operational demands and ensure SLA adherence.

Manage vendor relationships (facilities, IT, insurance) and ensure regulatory compliance.

Identify revenue opportunities and develop growth strategies.

Customer and Team Satisfaction

Maintain high customer service standards and resolve client issues.

Monitor employee productivity, set performance goals, and conduct evaluations.

Provide coaching and development opportunities for staff.

Human Resources Management

Administer HR policies, ensuring compliance with regulations.

Manage recruiting, onboarding, training, and offboarding processes.

Oversee PTO, attendance, and benefits (health, dental, vision, etc.).

Act as a resource for employee concerns and workplace issues.

Team and Culture Development

Foster a positive work environment and promote company values.

Facilitate communication and collaboration across departments.

Continuous Improvement & Compliance

Identify and implement operational enhancements.

Maintain records and support audits and compliance reporting.

Qualifications

Bachelor’s degree in Business Administration, HR, or related field (preferred).

3+ years of experience in operations and HR management.

Proficiency in Microsoft Word, Excel, CRM systems, and business tools.

Strong organizational and multitasking skills.

Knowledge of employment laws and operational best practices.

Benefits

Paid Time Off (PTO)

Health, dental, and vision insurance

Profit sharing and performance-based bonuses

Other company perks

Work Environment

This position is based in Tampa, FL, with collaboration across local and overseas teams. You’ll be supported by at least one administrative resource to assist with operational and HR tasks.

Application Process

Submit your resume and a cover letter detailing your experience and why you’re a fit for this role.