Operations and Integrations Manager

Hometown Veterinary Partners

Operations and Integrations Manager

Chicago, IL
Paid
  • Responsibilities

    Travel: Up to 70% or more, based on integration needs

    Position Summary

    This position is an integral role in Hometown Veterinary Partners' hospital acquisition activity and overall company growth. This role leads to the cross-functional execution of operations and integration activities for external acquisitions and, post-integration, continues supporting hospitals to ensure operations run smoothly and at maximum efficiency.

    Culture

    Communicate consistently with hospital leaders, guiding them through the partnership process as efficiently as possible while prioritizing a premier customer experience

    Serve as a resource of information and support across all hospital functional areas

    Cultivate a collaborative, supportive team environment aligned with HVP's core principles

    Champion change management; identify, document, share, and promote best practices

    Community

    Partner with hospital team leaders to solve problems and ensure client needs are exceeded, and optimal patient care is delivered

    Communicate deadlines to all internal HVP cross-functional teams to ensure prompt, efficient delivery

    Partner with hospital leadership to strategically support Compassionate Care for sustainable growth

    Partner with leadership and hospital teams to support growth and revenue potential

    Collaboration

    Manage multiple integrations simultaneously against strict deadlines

    Coordinate, track, and lead due diligence activities, including financial, HR, vendor relationships, key contracts, and other items required for a successful partnership

    Identify operational issues, develop solutions, and escalate across stakeholders to drive decision-making

    Track success in partnership with the leadership team

    Work hands-on in hospitals as needed

    Take on additional responsibilities as the company and role evolve

    Skills & Abilities

    Change-agile, with the ability to manage competing deadlines

    Exemplary interpersonal and communication skills, with an outgoing, personable style

    Working knowledge of core HR practices

    Persuasive communication skills

    Demonstrated ability to have direct, customer-centered conversations

    Strong organizational skills; able to manage and prioritize multiple business objectives and projects with urgency and limited supervision

    Highly motivated self-starter, able to work under strict project timelines

    Strong written and verbal presentation skills; able to present concisely and with detail

    Strong desire to learn and contribute as a valuable team member

    Ability to work autonomously in a fast-paced environment

    Natural problem-solving instinct

    Ability to travel up to 70% or more, based on integration needs

    Education, Experience & Qualifications

    Minimum of 4 years of veterinary industry experience, preferably in acquisition management, hospital leadership, or cross-functional team collaboration

    Bachelor's degree (BA/BS) or CVT/LVT credential

    Demonstrated experience communicating effectively with multiple internal and external parties on a project

    Demonstrated experience in conflict management and leading difficult conversations

    Project management platform experience a plus

    Flexible work from home options available.