Job Description

Job Description

Haag-Streit USA, a leader in precision medical instruments and solutions, is looking for a Service Operations and Marketing Coordinator Assistant to support our Service, Sales, and Field Service teams. If you're highly organized, detail-oriented, and thrive in a dynamic environment, this role offers the perfect opportunity to make a meaningful impact across multiple business functions.

The advantages of working at Haag Streit USA:

• Global Leader - Haag-Streit has been a leading provider of medical equipment for ophthalmologists, optometrists, and opticians for over 160 years.
• Strong sense of purpose – Our employees take pride in producing products that serve medical markets worldwide. Our high-quality exam and procedure chairs, surgical stools, instrument delivery systems, treatment cabinets set the standard for reliability and precision.
• Stability and innovation - Established over 160 years ago, Haag Streit and Reliance Medical Products experience is the foundation for developing, designing, and producing unparalleled medical instruments and equipment

****What will you get in return?

• Excellent benefits package that starts on the first day of the month after you are hired
  • Employee high deductible medical plan free to employees , no monthly premium
  • Employee vision coverage free to employees , no monthly premium
  • Additional plans and coverage tiers available at highly competitive rates
  • Basic life insurance and Short-Term disability provided at no cost to employees
  • Additional benefits including Dental, Critical Illness, Long Term Disability
• PTO, Vacation, 12 Paid Company Holidays
• Best in class 401(k) with company match and profit sharing, up to 8% employer contribution
• This position follows a hybrid work model —you’ll work on-site at our Mason, OH headquarters three days per week , with flexibility for remote work as needed.

What You’ll Do

In this key support role, you’ll ensure the smooth day-to-day operation of our service function, while also contributing to marketing efforts and assisting with financial and administrative tasks. You’ll be the go-to person for coordinating processes, maintaining records, and keeping our teams connected and informed.

Your responsibilities will include:

• Provide day-to-day administrative support to the Director of Service, Sales Team, and Field Service Team
• Create and track all service jobs in CRM; monitor for incomplete items and upcoming due dates
• Maintain and update CRM data to support service and sales operations
• Submit and track tax exemption documentation for customer accounts
• Enter and maintain accurate contract and equipment information in CE systems
• Update internal databases with purchase orders and warranty card information
• Build and refine targeted mailing lists to support service marketing efforts
• Assist in the development and execution of marketing strategies to promote service offerings
• Distribute marketing materials to prospective customers to support service sales campaigns
• Maintain maintenance schedules for HSOS and third-party vendors
• Upload completed preventive maintenance checklists to CRM and shared drives
• Create and manage purchase requisitions for office and service needs
• Submit executed contracts to the legal database for documentation and compliance
• Assist Finance with service invoicing and collection tasks
• Assist Controlling with service inventory management & other month end closing tasks
• Closely collaborate with Finance & Controlling in ad-hoc projects for Service
• Prepare monthly reports under the supervision and guidance of Finance & Controlling

What You’ll Bring

• High School Diploma required; Associate’s Degree in Business or related field preferred
• 2–3 years of experience in an administrative, service support, or customer service role
• Excellent organizational and multitasking skills
• Strong communication and interpersonal abilities
• Proficiency with Microsoft Office—especially Excel
• ERP experience; Microsoft Dynamics 365 is a plus
• Willingness to take initiative and contribute to cross-functional projects

Haag Streit USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

First Shift