Benefits:

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

ASE seeks to hire a Service Delivery Lead based out of Bay Area (Campbell, CA) reporting to the Operations Head. This position is accountable for all customer projects for ASE’s DER Gateways, DER Aggregator and DER Control products. This position is responsible for project co-ordination with ASE's customers and for managing internal project and operations teams.

JOB PROFILE:

This position will be responsible for the following:

Service delivery and operations support with an ownership of KPI of Customer Satisfaction

Overseeing, coordinating and assist in product upgrades

Support ticket handling and ensure adherence to SLAs

Status reporting and Metrics

Managing client escalations and response

Handling On-Call support

Review and advise on infrastructure needs for projects

CANDIDATE PROFILE:

The ideal candidate for this role will have

Between 6-8 years of experience in a similar role with 2+ years in Utilities or Renewables industry

Basic SQL user knowledge

Unix/Linux user level knowledge.

User level knowledge of administering IT systems

Exposure to Cloud Infrastructure management on Azure and AWS

Customer relationship management skills

Have good problem-solving skills

String written, oral English communication and presentation skills.

Bachelor's Degree Electrical Engineering

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.