Benefits:
Health insurance
Paid time off
401(k)
401(k) matching
Competitive salary
Employee discounts
Flexible schedule
Operations Manager – Genesis Health Clubs
Base Salary: $36,000 + Performance Bonuses Earning Potential: $50,000+ Annually Full-Time | Leadership Position | Advancement Opportunities
Lead the Team. Own the Member Experience. Help Run the Club.
Genesis Health Clubs is looking for a motivated, organized, and people-focused Operations Manager to become a key member of our club leadership team.
This is an opportunity for someone who enjoys leading people, solving problems, building relationships, and taking ownership of daily club operations. You'll lead our Front Desk team, support member services, coordinate club activities, and work directly with the Club Manager to deliver an exceptional experience for our members.
We're looking for a self-starter who sees what needs to be done and takes action—someone who can develop a great team, hold people accountable, and create an environment where members feel welcomed and valued.
What You'll Own
Recruit, hire, onboard, train, schedule, and develop the Front Desk team
Maintain appropriate Front Desk coverage while effectively managing departmental payroll
Coach employees and provide consistent performance feedback
Lead Front Desk meetings and maintain strong communication across the team
Ensure the Front Desk and lobby consistently meet Genesis service and presentation standards
Support member account needs, including membership changes, freezes, cancellations, and account follow-up
Proactively resolve member questions and concerns
Oversee cash-handling procedures, deposits, and Front Desk reporting
Monitor staffing hours and payroll to operate the department efficiently
Help plan, promote, and execute club socials and member events
Work closely with the Club Manager and department leaders to achieve club goals
Step in and support Front Desk operations when additional coverage is necessary
Help create a positive, accountable, high-energy culture throughout the club
These responsibilities reflect the Operations Manager's role in leading the Front Desk, supporting member services, maintaining club standards, and serving as an active member of the club leadership team.
What We're Looking For
2+ years of experience in hospitality, fitness, sales, customer service, or a related field
Natural leadership ability and a desire to develop and motivate others
Strong customer-service and relationship-building skills
Highly organized with excellent follow-through
Ability to resolve problems and member concerns professionally
Strong communication, conflict-resolution, and time-management skills
Comfortable using Excel, Word, Outlook, and other business software
Passion for health, fitness, and creating an exceptional member experience
Ability to thrive in a fast-paced environment and take ownership without needing constant direction
Compensation & Performance Bonuses
$36,000 annual base salary
Performance-based bonus opportunities
$50,000+ annual earning potential
Bonus performance is tied to key operational results, including Front Desk payroll efficiency, member-service follow-up, account management, and member experience.
Schedule
This is a full-time leadership position with a flexible schedule. Availability for days, evenings, weekends, and occasional holidays is required based on the needs of the club. CPR and First Aid certification are also required.
Why Genesis?
Genesis offers eligible full-time employees health, dental, and vision coverage, 401(k) with employer match, paid leave based on eligibility, employee discounts, professional development resources, and complimentary club membership privileges.
Most importantly, this position gives you an opportunity to build leadership experience, directly influence the success of the club, and be rewarded for performance.
If you're a high-energy leader, strong communicator, and dependable problem-solver who wants to take ownership and grow with Genesis Health Clubs, apply today.