Benefits:

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

About the Role:

Retina Specialists of Southern Arizona is seeking a motivated, customer-focused and detail-oriented Ophthalmic Technician Trainee/Front Desk Coordinator to join our dedicated team in Tucson, AZ. This position features a dual-phase career path: you will start by mastering front desk operations to understand patient flow, scheduling, and practice fundamentals, then transition into a structured clinical training program to become a fully proficient Ophthalmic Technician. No prior medical or eye care experience is required; a strong willingness to learn, high attention to detail, and a patient and friendly attitude are essential.

This is a fantastic opportunity to launch your career in ophthalmology while playing a vital role in delivering exceptional patient care from the moment patients walk through our doors.

Phase 1: Front Desk Coordinator Responsibilities

Patient Check-In/Out: Greet patients warmly, manage registration, verify demographic data, and ensure accurate check-in protocols

Insurance & Billing: Verify medical insurance information is correct prior to appointments and collect co-pays or balances

Scheduling: Coordinate and schedule patient appointments according to clinical templates and provider guidelines

Communication: Assist with answering high-volume phone calls, respond to patient inquiries, confirm upcoming appointments, and manage patient flow

Phase 2: Ophthalmic Technician Responsibilities

Graduation to clinical duties follows successful front desk mastery and internal training modules

Patient Work-Ups: Interview patients to record accurate ocular and systemic medical histories

Preliminary Testing: Measure visual acuity, check intraocular pressure (tonometry) and dilate patients

Diagnostic Imaging: Operate specialized clinical equipment such as Optical Coherence Tomography (OCT) and fundus photography under supervision

Scribing & Charting: Accompany physicians during exams and procedures to document findings and treatment plans accurately into Electronic Health Records (EHR)

Patient Education: Guide patients on the proper usage of eye drops and post-operative instructions

Qualifications & Skills Requirements:

Detail-Oriented: High level of accuracy with strong organizational and data entry skills

Education: High school diploma or equivalent required; medical or ophthalmic training is a plus

Interpersonal Skills: Exceptional communication, empathy, and a team-oriented mindset when working with colleagues and patients of all ages

Technical Aptitude: Basic computer literacy and the ability to learn medical software and precise diagnostic machinery quickly

Work Ethic: Detail-oriented, punctual, adaptable, ability to multi-task in a fast-paced clinical environment

About Us:

Retina Specialists of Southern Arizona is a trusted provider of advanced retinal care serving the Tucson community and surrounding areas. Our patients rely on us for expert diagnosis and treatment of complex retinal conditions, and our team is committed to delivering compassionate, high-quality care every step of the way. We pride ourselves on fostering a supportive, team-oriented workplace where employees are encouraged to grow and thrive in their careers.