Job Description
Our family-owned company has been making knives and tools in the French Alps since 1890. Heritage. Quality. Integrity. Teamwork. Sustainability. These are the values that have made Opinel a classic cutlery brand for over a century. We opened our US subsidiary in 2016 to ensure the development and distribution of the Opinel brand in the United States. Following 6 years of consistent growth, we are looking to bring a variety of skill sets, experiences and perspectives to our team.
WHAT YOU’LL DO
The Wholesale Operations Coordinator will be working closely with the Opinel USA wholesale team and external sales team providing high levels of customer service to a variety of retailers across the country. Daily responsibilities include processing orders quickly and accurately, checking inventory, and providing order status mainly via email or phone. We expect this person to be able to take on any projects as needed to support the Wholesale team including and not limited to shipment shortage claims, returns, and basic product questions.
PRIMARY RESPONSIBILITIES
Demonstrate a strong level of Opinel product knowledge by learning and sharing technical aspects of our products.
Resolve escalated service issues to ensure service recovery
Closely monitor existing orders to ensure timely and accurate delivery to retailers
Maximize potential sales opportunities by offering additional products, substitutions and merchandising tools
Process orders and ensure compliance with retailers shipping guidelines
Process retailers payments and track outstanding balances ADDITIONAL ROLES AND RESPONSIBILITIES AS NEEDED
Coordinate and record returns or exchange
Sales and inventory reporting
Issue Credit Memos
EXPERIENCE & EDUCATION REQUIREMENTS:
Qualified candidates will have 1-3 years of previous customer service or sales experience. A Bachelor’s Degree is preferred, but a combination of experience and education will be considered.
Other qualifications include:
Passion for cooking and outdoor activities (hiking, fishing, hunting…)
Experience in NetSuite ERP is preferred
Proficient in Microsoft office applications (Outlook, Word, Excel)
Exceptional Service Orientation: Strong interpersonal skills and the ability to empathize with clients in sometimes intense situations
Self-confidence and excellent Communication skills: Able to work independently and communicate with multiple teams and levels within an array of brands
Attention to detail with outstanding follow-through and time management skills: Able to multitask and complete all duties on time and completely
Company Description
Opinel USA Inc. is the US Sales & Marketing office of classic French brand, Opinel. Our family-owned company has been manufacturing knives and tools in the French Alps since 1890. Often recognized as an iconic brand, Opinel offers heritage, quality and affordable products to a users ranging from outdoor enthusiasts to home cooks. Our company is seeking growth in the United States through a network of specialty retailers and direct-to-consumer sales.